Build resilient cloud contact centres with Talkdesk, an enterprise cloud contact centre platform designed to offer bespoke solutions to inside sales and customer service teams. Customers want a platform that’s easy to use; Talkdesk combines market-leading consumer-like simplicity with enterprise-class performance, delivering a premium customer experience that enhances productivity.
With Talkdesk, companies are empowered to provide their customers with the best possible user experience. Named a “Leader” in Gartner’s Contact Centre as a Service Magic Quadrant, Talkdesk is a hub of on-going innovation. It’s simple to set up, use, and adapt to your business’s needs. It offers superior call quality and instant integration with popular applications, making it a suitable fit for many businesses.
Founded in 2011, Talkdesk contact centre has built up an excellent reputation over the last ten years. If you’re looking for a platform that’s feature-rich and offers a whole host of benefits, the highlights listed below are sure to be of interest. Such highlights include over 2000 customers served in 75 countries, high-security credentials, and 100% SLA uptime.
With the most popular integrations supported, Talkdesk facilitates productivity while improving customer satisfaction. Thanks to Talkdesk’s cutting-edge business tool integrations, you get synchronised data the moment a call is received, automated workflows, simple setup, and access to Talkdesk Agent. To see some of their most popular integrations, read on.
Having a range of advanced features and modules is vital on any platform, as it will allow your team to maintain flexibility in their work. To help you identify which features are offered by Talkdesk in-house and which of those are sold separately or available through a third party, we’ve compiled a useful list below.
Below are some of Talkdesk key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Take full advantage of the Talkdesk contact centre experience by accessing the relevant downloadable content below. These files will prove invaluable and will serve to greatly enhance how you interact with the platform.
Talkdesk – WorkForce Management
Talkdesk – WorkForce Engagement Management
For contact details for Talkdesk’s various data and support centres, see the interactive map above. Each pin represents a location, so find whichever one is nearest to your location and click to find out how you can get in touch.
Primary DC Support Centre
Talkdesk has earned its fair share of accolades over the last ten years. You can see their CCaaS-related accolades listed below. These should convince you that Talkdesk is, in fact, one of the most trusted cloud communication platforms the industry has to offer.