Vendors & Platforms

Dialpad is the one place for a TrueCaaS™ experience (truly unified Communications as a Service), available on any device, anywhere in the world. Dialpad’s ground breaking products include the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and a cloud-first contact center—all powered by the most advanced communications AI in the world. Capabilities such as screen recording, unlimited storage, and AI-driven analytics – often reserved for the most complex enterprises – are available to all and accessed through Dialpad’s interface

Clients looking for a cloud-based unified communications platform that’s both reliable and secure should consider RingCentral. Used by more than 350,000 companies around the world, RingCentral empowers employees to stay better connected to their partners, colleagues, and, most importantly, their customers. RingCentral is considerably more efficient than existing, legacy phone systems, combining business phone, conferencing, video meetings, messaging, collaboration, and contact centre into one solution.

Masergy is a provider of global software-defined networking, cloud communications, and managed security services for enterprises. Their unified management portal offers a range of capabilities, including AI-powered analytics, on-demand control, and real-time insights. The platform is built on Cisco® architecture, providing high performance, flexibility, and scalability. Masergy’s services include network connectivity, cloud networking, unified communications, and managed security, with a focus on delivering advanced security solutions and protecting against cyber threats.

Vonage is a communication platform that offers various features for excellent communication. The platform provides programmable messaging, voice, and video capabilities that can transform customer experiences. With Vonage, users can enjoy flexible communication and collaboration across multiple channels.

8×8 is a provider of Experience Communications as a Service (XCaaS) that is transforming the future of business communications. Their platform brings together customer and employee experience to provide business agility. Unlike their competitors, 8×8’s integrated platform offers contact center, voice, video, chat, and APIs to address critical workplace requirements. The platform enables company-wide collaboration, unified administration, shared integrations, and cross-platform AI and analytics. It is backed by a financially supported service level agreement of 99.999%, which is the industry’s only platform-wide SLA.

Aryaka is a leading global provider of software-defined wide-area networking (SD-WAN) solutions, which allows businesses to connect their global locations with speed and agility, while replacing traditional multi-protocol label switching (MPLS) technology. By combining network connectivity, WAN optimization, and SD-WAN technology in a single, integrated, and managed solution, Aryaka can help businesses achieve reliable and high-performance connectivity for their critical applications.

As a global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or a hybrid. Today’s digital world centers on communications enablement, and no other company is better positioned to do this than Avaya

Since its establishment in 2002, CallTower has become a leading provider of cloud-based enterprise-class Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions for growing organizations worldwide. CallTower provides, integrates, and supports industry-leading, cloud-based UCaaS and CCaaS solutions, including Cisco® HCS, Cisco® Webex, Native Microsoft® Teams Direct Routing, Microsoft® Office 365, Enterprise Hosted Skype for Business, CT Cloud Voice, CT Cloud Boost, CT Cloud Meeting powered by Zoom, and Cloud Contact Centre for business customers.

ClearView is a revolutionary performance management system specifically designed by call centers for call centers. Our product boosts successful performance by aggregating data from different systems and utilizing proven business acceleration processes to drive behavior change across various levels of the organization. By providing real-time performance dashboards, ClearView promotes accountability and fosters a culture of continuous development that is crucial for achieving business goals. From the executive level to the agent level, our product delivers comprehensive performance metrics that enable businesses to increase their effectiveness and drive growth.

Cogent Communications is a multinational internet service provider headquartered in the United States. We specialize in providing internet access and data transport services over a fibre optic, IP data-only network. We also offer colocation services in data centres.

Databarracks holds the position of being the foremost global leader in Public Cloud Continuity. Close to two decades ago, we introduced one of the first managed backup services. Over time, we broadened our services to include Backup and Disaster Recovery as a Service for Microsoft Azure, AWS, and Google Cloud. Our services offer accessibility to enterprise-class continuity, security, and resilience for organizations of all magnitudes.

It’s important for businesses to prioritize their customer interactions by providing solutions that are convenient and efficient. These solutions should be able to respond to customers quickly and seamlessly. Additionally, it’s crucial for companies to manage and monitor these interactions to gain valuable insights and improve their services. The type of customer interaction solutions can vary depending on the needs of the business and can be hosted on-premise, in the cloud, or a combination of both (hybrid).

Equinix is a global provider of interconnection and data centre services for businesses. The company operates more than 220 data centres across 53 markets in 26 countries, connecting businesses to their customers, employees, and partners around the world. Equinix’s platform enables businesses to reach everywhere, interconnect everyone, and integrate everything they need to create their digital futures.

The company offers a wide range of services, including colocation, cloud services, interconnection, data centre and IT infrastructure, and managed services. With Equinix, businesses can leverage a global footprint to expand their reach and connect with customers and partners, while benefiting from secure, reliable, and scalable data centre infrastructure.

eSentire is a leading cybersecurity company that was founded in 2001. They are known for creating and leading the Managed Detection and Response (MDR) category, and they offer a cloud-native Atlas platform that provides 24×7 threat hunting services to businesses of all sizes. With this platform, eSentire can quickly identify and contain cyber threats and breaches, providing their customers with peace of mind.

eSentire has a customer-focused culture that attracts top talent across cybersecurity, artificial intelligence, and cloud-native skill sets. Their teams work together to deliver the best customer experience and security efficacy in the industry.

Five9 is a company that offers cloud-based software solutions for contact centres, enabling businesses to engage with their customers on their preferred channels, streamline operations, and improve agility. Their practical AI, automation, and cloud-powered solutions help businesses achieve tangible results and exceed their customers’ expectations. Five9 has a deep understanding of the cost and complexity involved in running a contact centre, and their passion is to transform contact centres into customer engagement centres of excellence. The company was founded in 2001 and has been leading the cloud revolution in contact centres ever since.

Globalgig is a company that specializes in providing a range of products, services, management, and support to streamline the digital transformation process for businesses. With expansive global network coverage and flexible service options, Globalgig aims to help businesses achieve their strategic initiatives with ease. The company has a proven solutions development methodology that involves engaging with customers, learning their needs, bringing insights, designing solutions, evolving the solutions, installing them, verifying their effectiveness, and managing the entire process.

GoToConnect provides a cloud-based VoIP phone service that replaces outdated on-premises infrastructure. The platform offers a comprehensive suite of communication and collaboration features that can be easily managed from a web browser or mobile app. GoToConnect’s web-based interface and mobile app make it easy to manage your phone system from anywhere, without the need for complicated hardware or software installations. You can customize your settings and preferences, manage your call history and contacts, and access advanced features with just a few clicks.

11:11 Systems provides next-generation managed cloud, connectivity, and security solutions. With a holistic approach, we empower our customers and partners to “Rethink Connected” with fully-integrated, automated services on a single platform. Our solutions increase performance, optimization, and savings

Lifesize is a leading True Cloud contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, utilizing Amazon Web Services (AWS). Our Omni channel approach allows you to seamlessly communicate through voice, chat, email, SMS, and social media. We offer unique capabilities such as native and third-party applications in our ECO system, as well as a flexible integration to external technology solutions. Our WFO solution can be integrated on our platform, in the cloud, or as a standalone premise solution.

NICE CXone is a cloud-based call centre solution provider that helps call centres worldwide create profitable customer experiences. Their portfolio includes call routing, self-service, and agent optimization solutions that enable call centres to operate more efficiently, optimize the quality and cost of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth.

Open Systems is a global leader in providing secure SD-WAN solutions that enable enterprises to grow without compromising their security. Our solutions provide assured security, AI-assisted automation, and expert management that free valuable IT resources. Open Systems delivers the visibility, flexibility, and control that enterprises want with the performance, simplicity, and security they absolutely need.

As a member of the global Payment Card Industry Security Standards Council (PCI SSC), PCI Pal believes that our solutions should secure customer data and protect your business without compromising how your contact centre operates. As contact centre experts, we understand the importance of maintaining a smooth operation while ensuring the security of sensitive data.

At Rackspace, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments.

As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience™ . Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.

SCB Global is a leading provider of Microsoft Teams and SD-WAN solutions with 16 years of experience in delivering cutting-edge voice services. Their long-established knowledge and expertise make them the perfect partner to work with. SCB Global aims to break down silos in business communications by placing all collaboration tools under a simple, single pane of glass with their Microsoft Teams-centred OPTO solutions.

Experience the world’s leading cloud-based contact centre software with Talkdesk, the intelligent, simple, open and smart solution. Talkdesk offers all the benefits of enterprise call centre software, without all the complexity. Create your call centre with advanced routing, automated workflows, reporting and monitoring, and integrate with over 25 applications and instant access to 50+ business tools and contact centre apps.

TeligentIP officially launched in 2012, and has since grown exponentially as a Unified Communications and Professional Services provider. With a customer centric focus, TeligentIP has grown organically by providing world class customer service and support, and a robust set of features and services.

Though headquartered in the USA, TeligentIP has established a strong presence in the international area, and has expanded operations with two international TeligentIP offices.

Telstra is the trusted route to Asia and China for US companies. We are a world-class technology company with $27B revenues and 30 years’ experience connecting customers to Asia on our unparalleled global network. We make Asia easy through in depth expertise, focus and in-country support that empowers innovation and performance in new markets.

Thrive is a leading provider of NextGen managed services designed to drive business outcomes through application enablement and optimization. The company’s Thrive5 Methodology utilizes a unique combination of its Application Performance Platform and strategic services to ensure each business application achieves peak performance, scale, uptime, and the highest level of security.

UJET is a cloud contact center platform designed for the digital economy and smartphone era. It offers secure and scalable services for customer experiences across various channels, including voice, chat, email, and self-service.

The UJET Mobile SDK supports digital and in-app customer service, with seamless experiences and actionable data. It also provides deep CRM integrations and an intuitive administration for automated operations and consistent customer interactions and is compliant with various security and privacy regulations, including PCI-DSS, SOC I, II and III, HIPAA, GDPR, FINRA, ISO 27001, ISO 27018, and EU-US Privacy Shield.

Zayo provides communications infrastructure solutions, including fibre and bandwidth connectivity, and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies and finance, healthcare and other large enterprises.

Zayo offers, Fiber Solutions, Private Networks, Wavelengths, Internet, Ethernet, CloudLink, DDoS Protection, SD-WAN, Global Reach, Managed Cyber Security and Allstream Voice Solutions. Zayo also provides users with flexible, customized solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.

Zoom is for you.

We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike.

Engage with your customers, your way. Whether they prefer to be contacted on social media or over the phone, our system will adapt to you and sync with your existing systems. Innovative and flexible, your team will love the Connex One Platform.

From Finance to Customer Service, everyone will be wondering how your business functioned without it.

Quality and workforce management solutions that keep the cost of customer service down and efficiency up.

Remove the pain from quality assurance and employee scheduling. Simplify agent motivation, coaching, and training. Capture customer feedback. Measure what matters. All at cloud speed. Welcome to the digital era of Workforce Engagement Management.

Working across the globe we partner with blue-chip organisations across a wide range of sectors delivering technology that helps increase productivity, efficiency and profitability.

We have particular expertise in health, bioscience, pharma, insurance and financial services, banking, legal and FMCG sectors. Our vision and purpose is to create and deliver technology that makes a positive difference to clients and stakeholders, while delivering social value.

Sangoma has made it our mission to unite businesses of all sizes– connecting the people and processes that matter. Let our award-winning solutions and services work for you. We specialise in unified communications, video, connectivity and more! Because our portfolio is constantly expanding, Sangoma is the only Communications vendor you will ever need.

Iron Mountain protects, unlocks, and extends the value of your information and assets throughout their lifecycle—whatever they are, wherever they are, and however they’re stored. But we see this as so much more… it’s your work. And in that work lies the insight and power to accelerate your business and drive your organisation forward.
Together, we make your work mean more.

Simplify the complex. One platform to manage your entire technology estate.

Visualize all your sourcing, service, usage and spend management in one place. Take control with configurable analytics dashboards, automated inventory tracking, and end-to-end lifecycle management. Optimize your business communications and productivity technologies. 

Linc CX Automation Platform for enterprise retail brands.

Linc Gen 3 CX Automation platform is purpose-built for enterprise retail brands to build loyalty and grow revenue.

Inbound or outbound, via any channel, and every touchpoint, when things light up and customer demand is peaking, that’s when every customer interaction counts. And this is where Alvaria enters the equation, delivering higher intelligence and efficiency for optimised customer experience and workforce engagement.

We are Alvaria.

Revolutionise the customer experience with AI. Harness the power of generative AI to automatically resolve the most customer service inquiries — across more channels and languages — with the least amount of effort.

Samsara’s mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy. We are the pioneer of the Connected Operations Cloud, which allows organisations that depend on physical operations to harness IoT data to develop actionable insights and improve their operations.

Our purpose is to empower the people at the heart of good business.

Unlike our competitors we don’t have a traditional sales approach, we have a team of experienced and skilled technology experts (commercial and technical) who work together to help our customers.

Because of this we don’t operate a traditional sales structure where you would see a salesperson targeted to earn the business profit from sales to customers, instead we provide healthy basic salaries and a companywide profit share scheme.

This ensures our first focus is on finding & delivering the right technology to solve issues, address challenges and achieve business objectives.

Putting people & technology at the heart of what we do

Bytes is a leading provider of world-class IT solutions. Our growing portfolio of services includes cloud, security, licensing, SAM, storage, virtualisation and managed services. Since being established in 1982, Bytes has grown rapidly and now employs over 550 people in the UK and Ireland. Thanks to our passionate people and close partnerships, we’ve helped hundreds of top brands to transform, grow and adapt to the changing technology landscape. Watch the video to see what our customers, partners and staff have to say #smartertogether

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