8×8 Contact Centre

8x8s’ Contact Centre is built and developed entirely in house and makes it easier for agents and employees to communicate with customers and enables your employees to stay one step ahead of your customers’ expectations. It delivers complete voice and digital channel support, intelligent routing, predictive dialler, and proactive self-service options. 

Skills-based routing ensures customers are always directed to the best qualified agent. The addition of AI-powered self-service options, including Intelligent IVR, allows your team to be more efficient. Your agents will be better able to manage resources while managing complex, high-payoff interactions.

    Highlights

    You’ll find a breakdown of the highlights that set 8×8 Contact Centre apart from similar platforms. Backed by over ten years’ CCaaS experience, 8×8 Contact Centre have become industry leaders boasting a reputation as a Gartner Quadrant CCaaS Challenger. Further highlights are listed below for your consideration.

    Over 10+ CCaaS
    years of experience

    Over 30+ UCaaS
    years of experience

    Gartner Quadrant
    UCaaS Leader & CCaaS Challenger

    Frost & Sullivan
    UCaaS Innovator & CCaaS Strong performer

    99.99
    SLA

    Full UK
    Data Residency

    170+
    Voice Patents

    Large Global
    coverage

    Large
    App Gallery

    In-depth
    SalesForce integration

    Popular Integrations

    If you’re looking for a platform that lets you keep using your favourite applications, then 8×8 Contact Centre is a suitable option. This easy-to-use, all-in-one solution is designed to work in tandem with the many brands listed below, providing seamless integration that won’t ruin your experience.

    Advanced Features

    Being aware of all of the advanced features & modules offered by a platform such as 8×8 Contact Centre is essential before choosing a platform. To make this process easier, we’ve compiled a table below that identifies all of the platform’s features and made clear which are available in-house and which come from third parties. Take a look to get a better idea of what to expect.

    In-House
    3rd Party
    Sold Separately
    WorkForce Management
    WFM
    WorkForce Optimisation
    WFO
    Quality Monitoring
    QM
    Omni Channel
    Gamification
    Diallers/s
    WFM
    WorkForce Management
    WFO
    WorkForce Optimisation
    QM
    Quality Monitoring
    Omni Channel
    Gamification
    Diallers/s
    In-House
    3rd Party
    Sold Separately

    Key Videos

    Below are some of 8x8 key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Unified Communications
    Introducing XCaaS
    8X8 XCaaS
    Fire up your tablets with 8x8 Work
    Welcome to 8x8 Voice for Microsoft Teams
    Contact Centre
    8x8 Contact Center
    8x8 Quality Management
    8x8 Speech Analytics
    8x8 Customer Experience Analytics
    8x8 WorkForce Optimisation
    Testimonials & Case Studies
    8x8 Fuels Growth for Global Recruiting Agency
    International Staffing Firm Grows with 8x8
    Live Oak Bank Delivers Exceptional Service
    Movement Mortgage Supports Dramatic Growth and Boosts Efficiency with 8x8
    8x8 X Series Customer Testimonial - Barnhardt Manufacturing

    Case Studies

    Here you’ll find various case studies which highlight 8x8 Contact Centre’s many successes, such as how they’ve risen to the challenge and delivered solutions that have helped overcome certain obstacles. These case studies are sure to provide invaluable insight, so check back often to see what else gets added. 

    Key Downloads

    If you’re looking to make the most of your 8x8 Contact Centre experience, we highly suggest that you take a look at some of the relevant downloadable documents below. These resources and insights will serve to further enhance your 8x8 Contact Centre experience.

    Upcoming Events

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    Key Locations

    Suppose you wish to reach out to an 8x8 Contact Centre primary DC or support centre. To find your nearest centre, simply glance at the interactive map. Locate the pin nearest to where you’re based and click on it to bring up relevant contact information. 

    Primary DC Support Centre

    Ashburn

    USA

    Canada

    Canada

    Santa Clara

    USA

    London

    UK

    Amsterdam

    Netherlands

    Hong Kong

    Hong Kong

    New Delhi

    India

    Singapore

    Singapore

    Sydney

    Australia

    Rio De Janeiro

    Brazil

    Campbell

    USA

    California

    USA

    Reno

    USA

    Nevada

    USA

    Aylesbury

    UK

    London

    UK

    Cluj Napoca

    Romania

    Angeles

    Philippines

    Singapore

    Singapore

    Sydney

    Australia

    Chennai

    India

    San Jose

    Costa Rica

    Platform Accolades

    8×8 Contact Centre has received many accolades over time thanks to its consistent success. The platform has earned its fair share over the years, including the 2019 CRN® Tech Innovator Award. To see what other accolades 8×8 Contact Centre have earned in their time operating, simply take a look below.

    TECH INNOVATOR AWARD
    2019 CRN®
    Best Call Management Platform 
    Comms National Awards
    Best Hosted Telephony Platform
    Comms National Awards
    Tech Innovator Award for 8x8 X Series
    2018 CRN®
    Best Cloud Communications Provider 2019
    UC Today
    CCaaS & UCaaS Competitive Strategy Innovation and Leadership Award
    Frost & Sullivan North American
    Superior Voice Quality
    Tolly 2017

    2021 Analyst Reports

    Gartner 2021 CCaaS

    Forrester Wave CCaaS 2019

    Frost Radar CCaaS 2020

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    +44 (0)1904 405770

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