8x8s’ Contact Centre is built and developed entirely in house and makes it easier for agents and employees to communicate with customers and enables your employees to stay one step ahead of your customers’ expectations. It delivers complete voice and digital channel support, intelligent routing, predictive dialler, and proactive self-service options.
Skills-based routing ensures customers are always directed to the best qualified agent. The addition of AI-powered self-service options, including Intelligent IVR, allows your team to be more efficient. Your agents will be better able to manage resources while managing complex, high-payoff interactions.
You’ll find a breakdown of the highlights that set 8×8 Contact Centre apart from similar platforms. Backed by over ten years’ CCaaS experience, 8×8 Contact Centre have become industry leaders boasting a reputation as a Gartner Quadrant CCaaS Challenger. Further highlights are listed below for your consideration.
If you’re looking for a platform that lets you keep using your favourite applications, then 8×8 Contact Centre is a suitable option. This easy-to-use, all-in-one solution is designed to work in tandem with the many brands listed below, providing seamless integration that won’t ruin your experience.
Being aware of all of the advanced features & modules offered by a platform such as 8×8 Contact Centre is essential before choosing a platform. To make this process easier, we’ve compiled a table below that identifies all of the platform’s features and made clear which are available in-house and which come from third parties. Take a look to get a better idea of what to expect.
Below are some of 8x8 key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
If you’re looking to make the most of your 8x8 Contact Centre experience, we highly suggest that you take a look at some of the relevant downloadable documents below. These resources and insights will serve to further enhance your 8x8 Contact Centre experience.
Suppose you wish to reach out to an 8x8 Contact Centre primary DC or support centre. To find your nearest centre, simply glance at the interactive map. Locate the pin nearest to where you’re based and click on it to bring up relevant contact information.
Primary DC Support Centre
Rio De Janeiro
8×8 Contact Centre has received many accolades over time thanks to its consistent success. The platform has earned its fair share over the years, including the 2019 CRN® Tech Innovator Award. To see what other accolades 8×8 Contact Centre have earned in their time operating, simply take a look below.