MSTeams by SCB Global

SCB Global has a unique and strong relationship with Microsoft, they are the only MS Teams partner that deliver complete and native integration of PBX and Contact Centre functionality directly into Teams. SCB Global have over a decade of delivering Microsoft Teams solutions, with carrier pedigree and cloud PBX capabilties and available in over 160 countries. SCBs MSTeams offering is perfect for organisations looking to bolster their existing MS investment without having to go down a full rip and replace strategy to get the features they want.

By building the product from the ground up the MSTeams offering from SCB Global augments company's initial Microsoft Teams investment and builds out its features and abilities allowing for a single pane of glass across a host of different technologies. With this partnership organisations are able to enhance their existing Teams infrastructure and integrate features such as Contact Centre, Compliant Call recording, Omni Channel, Fraud detection & prevention and Advanced Reporting directly into their existing teams infrastructure via a simple licencing model.

    Highlights

    Teams is already a feature-rich platform, which is unsurprising considering it’s one of the most top-rated communications platforms out there. SCB adds and builds upon the many fantastic features this platform boasts and are highlighted below. Features such as increased SLA, native and compliant call recording, advanced PBX features all now as standard.

    Native Cloud Calling
    Inside MSTeams

    Offers Advanced PBX
    Features Within Teams

    Enchances Existing
    Teams Infrastructure

    99.999 Global
    SLA For Teams

    Compliant Call
    Recording for Teams

    Full Number Coverage
    160+ Countries

    Proprietary
    Technology Stack

    Flexible Licencing
    Structure

    Fully Customisable
    Teams Solutions

    Can Integrate ANY
    PBX Into Teams

    Popular Integrations

    Through SCBs enhanced MSTeams offering, organisations can enjoy more fuller and deeper integrations with popular applications that would be unavailable through a pure Teams licence. Their solution supports many partner- and custom-apps, bots, automated workflows, dashboards, and more. See upcoming meetings, share documents, and other relevant information using the apps you love.

    Key Videos

    Below are some of MSTeams key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Unified Communications
    PBX to MS Teams
    OPTO4Teams by SCB Global Promo Video
    Tackling Microsoft Teams and Direct Routing - UC Today News
    Connect Microsoft Teams with your Current PBX - UC Today News
    Breaking Silos in Microsoft Teams - UC Today News
    Contact Centre
    SCB Global Contact Center
    Testimonials & Case Studies
    Behind the Scenes With VergX Featuring Shams Khan (Principal Solutions Consultant, SCB Global)

    Case Studies

    If you’d like to learn more about the SCB and MSTeams PBX offering then it’s worth reading about some of the platform’s success stories. The platform has been used by a range of different companies over the years, all of which have found success using it. For case studies related to the platform, click on any of the links we’ve provided below. 

    Key Downloads

    See below for a list of associated downloadable documents for MSTeams PBX. To view any of these files in more detail, simply click the relevant link. These documents provide useful insights and invaluable resources to greatly improve your MSTeams PBX experience.

    Corporate & General
    Unified Communications
    Contact Centre

    Upcoming Events

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    Key Locations

    Because of SCB Globals close relationship with Microsoft and their partnership over the last decade, everything is built and hosted on the MS Network and Azure backbone.

    Primary DC Support CentrePrimary DC

    Bay

    Canada

    Boydton

    USA

    Quebec City

    Canada

    Toronto

    Canada

    Abu Dhabi

    UAE

    Amsterdam

    Netherlands

    Berlin

    Germany

    CapeTown

    South Africa

    Cardiff

    UK

    Dubai

    UAE

    Dublin

    Ireland

    Frankfurt

    Germany

    Geneva

    Switzerland

    Johannesburg

    South Africa

    London

    UK

    Marseille

    France

    Paris

    France

    Zurich

    Switzerland

    Sao Paulo

    Brazil

    Redmond

    USA

    London

    UK

    Bangalore

    India

    Manilla

    Philippines

    Azure

    Independent Analyst Reports

    Gartner UCaaS 2020

    Frost Radar UCaaS 2020

    Forrester Wave UCaaS 2019

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