SCB Global has a unique and strong relationship with Microsoft, they are the only MS Teams partner that deliver complete and native integration of PBX and Contact Centre functionality directly into Teams. SCB Global have over a decade of delivering Microsoft Teams solutions, with carrier pedigree and cloud PBX capabilties and available in over 160 countries. SCBs MSTeams offering is perfect for organisations looking to bolster their existing MS investment without having to go down a full rip and replace strategy to get the features they want.
By building the product from the ground up the MSTeams offering from SCB Global augments company's initial Microsoft Teams investment and builds out its features and abilities allowing for a single pane of glass across a host of different technologies. With this partnership organisations are able to enhance their existing Teams infrastructure and integrate features such as Contact Centre, Compliant Call recording, Omni Channel, Fraud detection & prevention and Advanced Reporting directly into their existing teams infrastructure via a simple licencing model.
Teams is already a feature-rich platform, which is unsurprising considering it’s one of the most top-rated communications platforms out there. SCB adds and builds upon the many fantastic features this platform boasts and are highlighted below. Features such as increased SLA, native and compliant call recording, advanced PBX features all now as standard.
Through SCBs enhanced MSTeams offering, organisations can enjoy more fuller and deeper integrations with popular applications that would be unavailable through a pure Teams licence. Their solution supports many partner- and custom-apps, bots, automated workflows, dashboards, and more. See upcoming meetings, share documents, and other relevant information using the apps you love.
Below are some of MSTeams key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
See below for a list of associated downloadable documents for MSTeams PBX. To view any of these files in more detail, simply click the relevant link. These documents provide useful insights and invaluable resources to greatly improve your MSTeams PBX experience.
Because of SCB Globals close relationship with Microsoft and their partnership over the last decade, everything is built and hosted on the MS Network and Azure backbone.
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