NICE CXone

Working with a global leader in cloud contact centre storage opens up a wealth of opportunities. With NICE CXone, you will have access to smarter technology, stronger partners, and deeper expertise, all designed to facilitate and transform the way you deliver customer service. Through this combination of technology, people, and partners, NICE CXone helps businesses repurpose their contact centre as a business-driving competitive advantage. 

Taking advantage of this platform will allow you to exceed customer expectations, deliver outstanding service, and achieve your business goals. With NICE CXone’s cloud-based solutions, you’ll enjoy unprecedented flexibility and reliability from a platform that supports over six billion interactions every single year. 

    Highlights

    NICE CXone are recognised as a market leader by the likes of DMG, Frost, Ovum, and Gartner. From mid-market companies to enterprises, business process outsources (BPOs), and government organisations, their platform functions in a multitude of locations, divisions, and global regions. Continue reading to see some highlights of their company’s USPs for yourself.

    15+
    years experience

    Globally recognised
    as industry leader

    Global Carrier
    Dialtone 40+ countries

    Citrix
    Support

    99.99 Contracted
    SLA

    Large number
    of popular integrations

    Flexible
    licensing

    Wide and varied
    breadth of products

    WFM & QM
    capabilities

    Full UK
    Data residency

    Popular Integrations

    If you’re looking to continue utilising your favourite applications, you’ll be glad to know that NICE CXone Contact Centre supports full and seamless integration support. The platform facilitates productivity while improving customer satisfaction. With NICE CXone’s state-of-the-art business tool integrations, you’ll always be in control, from automated workflows to instantaneous data synchronisation.

    Advanced Features

    To ensure that you get a platform that is suitable for your company, it is vital that you have all the specs on the specific features and modules it offers. By taking a look below, you can see for yourself all the advanced features offered by the NICE CXone platform.

    In-House
    3rd Party
    Sold Separately
    WorkForce Managment
    WFM
    WorkForce Optimisation
    WFO
    Quality Monitoring
    QM
    Omni Channel
    Gamification
    Diallers/s
    WFM
    WorkForce Managment
    WFO
    WorkForce Optimisation
    QM
    Quality Monitoring
    Omni Channel
    Gamification
    Diallers/s
    In-House
    3rd Party
    Sold Separately

    Key Videos

    Below are some key videos about NICE CXone offering, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Contact Centre
    About Us
    See CXone in Action
    CXone Omnichannel Routing
    NICE CXone inView Performance Management for CXone
    NICE CXone CXone Omnichannel Routing
    Contact Center Managers Delight Customers and Engage Agents with CXone Call Center Software
    Salesforce & inContact: Better Together
    Testimonials & Case Studies
    Mobile Mini Reaches 95% Service Levels with inContact
    Clearlink Maximizes Service Levels with NICE CXone
    KBM Group Increases Productivity by 60% with inContact
    Transforming Connections into Cash with inContact Personal Connection™

    Case Studies

    Peruse the latest NICE CXone case studies to be in the know. Their case studies include customer stories; hear from other likeminded individuals who made the switch to NICE CXone. Discover first-hand this revolutionary platform will be the best decision you’ll ever make for your company. 

    Key Locations

    For contact details for NICE CXone’s various data and support centres, see the interactive map above. Click on any of the pins to bring up contact details for that particular location. 

    Primary DC Support Centre

    Culpeper

    USA

    Dallas

    Los Angeles

    USA

    Miami

    USA

    Frankfurt

    Germany

    Munich

    Germany

    Melbourne

    Australia

    Singapore

    Singapore

    Sydney

    Australia

    Tokyo

    Japan

    Sao Paulo

    Brazil

    Salt Lake

    USA

    Columbus

    USA

    Denver

    USA

    London

    UK

    Prague

    Czechia

    Sydney

    Australia

    Manila

    Philippines

    Tokyo

    Japan

    Pune

    India

    São Paulo

    Brazil

    Platform Accolades

    Over the years, NICE CXone has accumulated its fair share of prestigious accolades. Such accolades include ‘Cloud Contact Centre Winner’, ‘2019 Stevie Silver – American Business Awards’, and ‘TMC – Customer Experience Innovation Award’. For a list of their other accolades, see below.

    Best Practices Award 2020
    Frost & Sullivan
    UK National Innovation Award
    Digital First Innovation
    Sales & Customer Service 2020
    Stevie Bronze
    Sales & Customer Service 2020
    Stevie Silver
    Innovation Award
    Big 2020
    American Business Awards 2019
    Stevie Silver
    Service Leader Award 2019
    CRM Magazine
    Customer Experience Innovation Award
    TMC
    Sales & Customer Service 2019
    Stevie Silver
    Innovation Award
    Big 2019
    Winner
    Cloud Contact Centre

    Independent Industry Analysts

    Gartner 2021 CCaaS

    Forrester Wave CCaaS 2020

    Frost Radar CCaaS 2020

    Send us an email

    info@ucadvisor.com

    Enquiries

    +44 (0)1904 405770

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