Working with a global leader in cloud contact centre storage opens up a wealth of opportunities. With NICE CXone, you will have access to smarter technology, stronger partners, and deeper expertise, all designed to facilitate and transform the way you deliver customer service. Through this combination of technology, people, and partners, NICE CXone helps businesses repurpose their contact centre as a business-driving competitive advantage.
Taking advantage of this platform will allow you to exceed customer expectations, deliver outstanding service, and achieve your business goals. With NICE CXone’s cloud-based solutions, you’ll enjoy unprecedented flexibility and reliability from a platform that supports over six billion interactions every single year.
NICE CXone are recognised as a market leader by the likes of DMG, Frost, Ovum, and Gartner. From mid-market companies to enterprises, business process outsources (BPOs), and government organisations, their platform functions in a multitude of locations, divisions, and global regions. Continue reading to see some highlights of their company’s USPs for yourself.
If you’re looking to continue utilising your favourite applications, you’ll be glad to know that NICE CXone Contact Centre supports full and seamless integration support. The platform facilitates productivity while improving customer satisfaction. With NICE CXone’s state-of-the-art business tool integrations, you’ll always be in control, from automated workflows to instantaneous data synchronisation.
To ensure that you get a platform that is suitable for your company, it is vital that you have all the specs on the specific features and modules it offers. By taking a look below, you can see for yourself all the advanced features offered by the NICE CXone platform.
Below are some key videos about NICE CXone offering, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Click on any of the links below to download resources and documents relevant to NICE CXone. These files will serve to greatly improve the overall experience, and enable you to get the most out of the platform.
For contact details for NICE CXone’s various data and support centres, see the interactive map above. Click on any of the pins to bring up contact details for that particular location.
Primary DC Support Centre
Over the years, NICE CXone has accumulated its fair share of prestigious accolades. Such accolades include ‘Cloud Contact Centre Winner’, ‘2019 Stevie Silver – American Business Awards’, and ‘TMC – Customer Experience Innovation Award’. For a list of their other accolades, see below.