Working with a global leader in cloud contact centre storage opens up a wealth of opportunities. With NICE CXone, you will have access to smarter technology, stronger partners, and deeper expertise, all designed to facilitate and transform the way you deliver customer service. Through this combination of technology, people, and partners, NICE CXone helps businesses repurpose their contact centre as a business-driving competitive advantage.
Taking advantage of this platform will allow you to exceed customer expectations, deliver outstanding service, and achieve your business goals. With NICE CXone’s cloud-based solutions, you’ll enjoy unprecedented flexibility and reliability from a platform that supports over six billion interactions every single year.
Highlights
NICE CXone are recognised as a market leader by the likes of DMG, Frost, Ovum, and Gartner. From mid-market companies to enterprises, business process outsources (BPOs), and government organisations, their platform functions in a multitude of locations, divisions, and global regions. Continue reading to see some highlights of their company’s USPs for yourself.
15+ years experience
Globally recognisedas industry leader
Global Carrier Dialtone 40+ countries
Citrix Support
99.99 Contracted SLA
Large number of popular integrations
Flexible licensing
Wide and varied breadth of products
WFM & QM capabilities
Full UK Data residency
Popular Integrations
If you’re looking to continue utilising your favourite applications, you’ll be glad to know that NICE CXone Contact Centre supports full and seamless integration support. The platform facilitates productivity while improving customer satisfaction. With NICE CXone’s state-of-the-art business tool integrations, you’ll always be in control, from automated workflows to instantaneous data synchronisation.
Advanced Features
To ensure that you get a platform that is suitable for your company, it is vital that you have all the specs on the specific features and modules it offers. By taking a look below, you can see for yourself all the advanced features offered by the NICE CXone platform.
In-House
3rd Party
Sold Separately
WorkForce Managment
WFMWorkForce Optimisation
WFOQuality Monitoring
QMOmni Channel
Gamification
Diallers/s
WFM
WorkForce Managment
WFO
WorkForce Optimisation
QM
Quality Monitoring
Omni Channel
Gamification
Diallers/s
In-House
3rd Party
Sold Separately
Key Videos 
Below are some key videos about NICE CXone offering, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Contact Centre
About Us
See CXone in Action
CXone Omnichannel Routing
NICE CXone inView Performance Management for CXone
NICE CXone CXone Omnichannel Routing
Contact Center Managers Delight Customers and Engage Agents with CXone Call Center Software
Salesforce & inContact: Better Together
Testimonials & Case Studies
Mobile Mini Reaches 95% Service Levels with inContact
Clearlink Maximizes Service Levels with NICE CXone
KBM Group Increases Productivity by 60% with inContact
Transforming Connections into Cash with inContact Personal Connection™
Case Studies
Peruse the latest NICE CXone case studies to be in the know. Their case studies include customer stories; hear from other likeminded individuals who made the switch to NICE CXone. Discover first-hand this revolutionary platform will be the best decision you’ll ever make for your company.
Key Downloads
Click on any of the links below to download resources and documents relevant to NICE CXone. These files will serve to greatly improve the overall experience, and enable you to get the most out of the platform.
Corporate & General
Contact Centre
Integrations & Modules
Upcoming Events
View more >
Key Locations
For contact details for NICE CXone’s various data and support centres, see the interactive map above. Click on any of the pins to bring up contact details for that particular location.
Primary DC Support Centre
Culpeper
USA
Dallas
Los Angeles
USA
Miami
USA
Frankfurt
Germany
Munich
Germany
Melbourne
Australia
Singapore
Singapore
Sydney
Australia
Tokyo
Japan
Sao Paulo
Brazil
Salt Lake
USA
Columbus
USA
Denver
USA
London
UK
Prague
Czechia
Sydney
Australia
Manila
Philippines
Tokyo
Japan
Pune
India
São Paulo
Brazil
Platform Accolades
Over the years, NICE CXone has accumulated its fair share of prestigious accolades. Such accolades include ‘Cloud Contact Centre Winner’, ‘2019 Stevie Silver – American Business Awards’, and ‘TMC – Customer Experience Innovation Award’. For a list of their other accolades, see below.
Best Practices Award 2020
Frost & Sullivan
UK National Innovation Award
Digital First Innovation
Sales & Customer Service 2020
Stevie Bronze
Sales & Customer Service 2020
Stevie Silver
Innovation Award
Big 2020
American Business Awards 2019
Stevie Silver
Service Leader Award 2019
CRM Magazine
Customer Experience Innovation Award
TMC
Sales & Customer Service 2019
Stevie Silver
Innovation Award
Big 2019
Winner
Cloud Contact Centre
Independent Industry Analysts
Gartner 2021 CCaaS
Forrester Wave CCaaS 2020
Frost Radar CCaaS 2020
