MSTeams (SCB Global) Contact Centre

Enhanced by SCB Global
SCB Global has a unique and strong relationship with Microsoft, they are the only MS Teams partner that deliver complete and native integration of PBX and Contact Centre functionality directly into Teams. SCB Global have over a decade of delivering Microsoft Teams solutions, with carrier pedigree and cloud PBX capabilities and available in over 160 countries. SCBs MSTeams offering is perfect for organisations looking to bolster their existing MS investment without having to go down a full rip and replace strategy to get the features they want.

By building the product from the ground up the MSTeams offering from SCB Global augments company's initial Microsoft Teams investment and builds out its features and abilities allowing for a single pane of glass across a host of different technologies. With this partnership organisations are able to enhance their existing Teams infrastructure and integrate features such as Contact Centre, Compliant Call recording, Omni Channel, Fraud detection & prevention and Advanced Reporting directly into their existing teams infrastructure via a simple licencing model.

    Highlights

    Teams is already a feature-rich platform, which is unsurprising considering it’s one of the most top-rated communications platforms out there. SCB adds and builds upon the many fantastic features this platform boasts and are highlighted below. Features such as increased SLA, native and compliant call recording, advnaced PBX features all now as standard.

    UK Based
    Data Centres

    Improved 99.999
    SLA for MSTeams

    Improves existing
    MSTeams infrastructure

    Fully GDPR
    Call compliance

    Maximises organisations
    Teams investment

    Popular Integrations

    Through SCBs enchanced MSTeams offering, organisations can enjoy more fuller and deeper integrations with popular applications that would be unavailable through a pure Teams licence. Their solution supports many partner- and custom-apps, bots, automated workflows, dashboards, and more. See upcoming meetings, share documents, and other relevant information using the apps you love.

    Advanced Features

    When switching to a new platform, you must be aware of all the advanced features and modules offered by your new provider. With MSTeams enhanced by SCB Global, features such as ChatBots and Diallers are provided in-house, whereas other features, including analytics and performance, are delivered by a third party. To identify all of these advanced features, take a look at the table compiled below.

    In-House
    3rd Party
    Sold Separately
    WorkForce Managment
    WFM
    WorkForce Optimisation
    WFO
    Quality Monitoring
    QM
    Omni Channel
    Gamification
    Diallers/s
    WFM
    WorkForce Managment
    WFO
    WorkForce Optimisation
    QM
    Quality Monitoring
    Omni Channel
    Gamification
    Diallers/s
    In-House
    3rd Party
    Sold Separately

    Key Videos

    Below are some key videos about SCBs Teams offering, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Unified Communications
    PBX to MS Teams
    OPTO4Teams by SCB Global Promo Video
    Tackling Microsoft Teams and Direct Routing - UC Today News
    Connect Microsoft Teams with your Current PBX - UC Today News
    Breaking Silos in Microsoft Teams - UC Today News
    Contact Centre
    SCB Global Contact Center
    Testimonials & Case Studies
    Behind the Scenes With VergX Featuring Shams Khan (Principal Solutions Consultant, SCB Global)

    Case Studies

    Microsoft is perhaps one of the biggest, most well-known and respected brands in the world. If you’d like to read up about some of their success stories involving MSTeams PBX, make sure to check out their latest case studies. 

    Key Downloads

    See below for a list of associated downloadable documents for MSTeams PBX. To view any of these files in more detail, simply click the relevant link. These documents provide useful insights and invaluable resources to greatly improve your MSTeams PBX experience.

    Corporate & General
    Unified Communications
    Contact Centre

    Upcoming Events

    View more >

    Key Locations

    To find the locations for the various data and support centres, make sure to check out the interactive map above. Each location is represented by a pin that will provide you with relevant contact details when clicked. 

    Primary DC Support CentrePrimary DC

    Azure

    Bay(CA)

    USA

    Boydton(VA)

    USA

    Quebec City

    Canada

    Toronto

    Canada

    Abu Dhabi

    UAE

    Amsterdam

    Netherlands

    Berlin

    Germany

    Cape Town

    South Africa

    Cardiff

    UK

    Dubai

    UAE

    Dublin

    Ireland

    Frankfurt

    Germany

    Geneva

    Switzerland

    Johannesburg

    South Africa

    London

    UK

    Marseille

    France

    Paris

    France

    Zurich

    Switzerland

    Busan

    South Korea

    Chennai

    India

    Hong Kong

    Hong Kong

    Sydney

    Australia

    Osaka

    Japan

    Pune

    India

    Seoul

    South Korea

    Singapore

    Singapore

    Tokyo

    Japan

    Victoria

    Australia

    Sao Paulo

    Brazil

    Redmond (WA)

    USA

    London

    UK

    Bangalore

    India

    Manilla

    Philippines

    Independent Analyst Reports

    Gartner 2021 CCaaS

    Forrester Wave CCaaS 2019

    Frost Radar CCaaS 2020

    Send us an email

    info@ucadvisor.com

    Enquiries

    +44 (0)1904 405770

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