Enhanced by SCB Global
SCB Global has a unique and strong relationship with Microsoft, they are the only MS Teams partner that deliver complete and native integration of PBX and Contact Centre functionality directly into Teams. SCB Global have over a decade of delivering Microsoft Teams solutions, with carrier pedigree and cloud PBX capabilities and available in over 160 countries. SCBs MSTeams offering is perfect for organisations looking to bolster their existing MS investment without having to go down a full rip and replace strategy to get the features they want.
By building the product from the ground up the MSTeams offering from SCB Global augments company's initial Microsoft Teams investment and builds out its features and abilities allowing for a single pane of glass across a host of different technologies. With this partnership organisations are able to enhance their existing Teams infrastructure and integrate features such as Contact Centre, Compliant Call recording, Omni Channel, Fraud detection & prevention and Advanced Reporting directly into their existing teams infrastructure via a simple licencing model.
Teams is already a feature-rich platform, which is unsurprising considering it’s one of the most top-rated communications platforms out there. SCB adds and builds upon the many fantastic features this platform boasts and are highlighted below. Features such as increased SLA, native and compliant call recording, advnaced PBX features all now as standard.
Through SCBs enchanced MSTeams offering, organisations can enjoy more fuller and deeper integrations with popular applications that would be unavailable through a pure Teams licence. Their solution supports many partner- and custom-apps, bots, automated workflows, dashboards, and more. See upcoming meetings, share documents, and other relevant information using the apps you love.
When switching to a new platform, you must be aware of all the advanced features and modules offered by your new provider. With MSTeams enhanced by SCB Global, features such as ChatBots and Diallers are provided in-house, whereas other features, including analytics and performance, are delivered by a third party. To identify all of these advanced features, take a look at the table compiled below.
Below are some key videos about SCBs Teams offering, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
See below for a list of associated downloadable documents for MSTeams PBX. To view any of these files in more detail, simply click the relevant link. These documents provide useful insights and invaluable resources to greatly improve your MSTeams PBX experience.
To find the locations for the various data and support centres, make sure to check out the interactive map above. Each location is represented by a pin that will provide you with relevant contact details when clicked.
Primary DC Support CentrePrimary DC