With Dialpad Contact Centre, you’ll have the power to deliver superior, smarter customer service from anywhere. Advanced AI-coaching, analytics, and CRM integrations are just some of the many benefits of this platform. With this impressive cloud contact centre solution, your agents will be empowered to provide unbeatable inbound customer support. Customers will have positive interactions that lead to positive outcomes as they are connected to the right rep with the right answers.
With state-of-the-art omni-channel interactions, customers can skip the repetition with easily accessible history of previous interactions available to all agents. On top of this, Dialpad Contact Centre leverages AI-powered Voice Intelligence. This allows for simultaneous processes that serve to greatly enhance the overall experience for agents and customers alike. And with powerful tracking of analytics, your agents will always have the information they need with just the click of a button.
Dialpad Contact Centre as a platform has a lot to offer despite being relatively new in the world of CCaaS. As a company born in the cloud, Dialpad Contact Centre offers many great benefits to those that adopt the platform. These highlights can be found below and include benefits such customer insights, real-time assistance, and smarter customer service.
If you’re looking for full integration with some of the most popular software providers available, then you must look over the details then deciding on Dialpad as a supplier. Take a look below to see some of the many apps on offer that will significantly enhance your Dialpad Contact Centre experience and improve productivity.
Dialpad Contact Centre remains a popular platform because of the many advanced features and modules it makes accessible to users. Live call transcriptions and performance management are just two features that are available in-house, whereas others are handled by a third party. You can identify all these features yourself by taking a look at the table we’ve compiled below.
Below are some of Dialpad key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
For all the key Dialpad Contact Centre downloads, see below. Here you’ll find download links for the platform itself as well as any associated documents, resources, or tools designed to facilitate your user experience.
If you wish to locate your nearest primary DC or support centre location, take a look at the interactive map above. Simply click on any of the pins for more details.
Primary DC Support Centre
If you’re someone who rates a platform by its accolades, you’ll be pleased to hear that Dialpad Contact Centre definitely delivers in this regard. You can see just what sort of accolades Dialpad have earned or been considered for simply by glancing downwards.