With Dialpad Contact Centre, you’ll have the power to deliver superior, smarter customer service from anywhere. Advanced AI-coaching, analytics, and CRM integrations are just some of the many benefits of this platform. With this impressive cloud contact centre solution, your agents will be empowered to provide unbeatable inbound customer support. Customers will have positive interactions that lead to positive outcomes as they are connected to the right rep with the right answers.
With state-of-the-art omni-channel interactions, customers can skip the repetition with easily accessible history of previous interactions available to all agents. On top of this, Dialpad Contact Centre leverages AI-powered Voice Intelligence. This allows for simultaneous processes that serve to greatly enhance the overall experience for agents and customers alike. And with powerful tracking of analytics, your agents will always have the information they need with just the click of a button.
Highlights
Dialpad Contact Centre as a platform has a lot to offer despite being relatively new in the world of CCaaS. As a company born in the cloud, Dialpad Contact Centre offers many great benefits to those that adopt the platform. These highlights can be found below and include benefits such customer insights, real-time assistance, and smarter customer service.
New player in CCaaS
Born in the cloud
Voice Intelligence technology as standard
Built on Google Cloud Infrastructure
Native toGoogle Chrome
UnlimitedUK domestic calling
Gartner QuadrantUCaaS Niche player
99.99 SLA
AvailableApp Gallery
Popular Integrations
If you’re looking for full integration with some of the most popular software providers available, then you must look over the details then deciding on Dialpad as a supplier. Take a look below to see some of the many apps on offer that will significantly enhance your Dialpad Contact Centre experience and improve productivity.
Advanced Features
Dialpad Contact Centre remains a popular platform because of the many advanced features and modules it makes accessible to users. Live call transcriptions and performance management are just two features that are available in-house, whereas others are handled by a third party. You can identify all these features yourself by taking a look at the table we’ve compiled below.
In-House
3rd Party
Sold Separately
WorkForce Managment
WFMWorkForce Optimisation
WFOQuality Monitoring
QMOmni Channel
Gamification
Diallers/s
WFM
WorkForce Managment
WFO
WorkForce Optimisation
QM
Quality Monitoring
Omni Channel
Gamification
Diallers/s
In-House
3rd Party
Sold Separately
Key Videos 
Below are some of Dialpad key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Unified Communications
Dialpad Talk
Modern Business Phone System with Robust Features and Integrations | Dialpad
Work from Anywhere with Dialpad's Cloud Business Phone System
DialPad MS Teams Direct Routing Demo
DialPad Companion Mode Demo
Contact Centre
Dialpad Contact Center - A Cloud-Based Call Center Solution with AI
Voice Intelligence for Live Coaching: Improve Call Center Efficiency
Dialpad Contact Center -- Empower Your Support Agents
Testimonials & Case Studies
Acquia Empowers Sales and Support with Dialpad
Betterment Kills the Desk Phone with Dialpad
Betts Recruiting Delivers Anywhere Service with Dialpad
Code42 Completes its Anywhere Worker IT Stack with Dialpad
Crunchbase Kills the Desk Phone with Dialpad
Quora Kills the Desk Phone in 24 Hours with Dialpad
Case Studies
If you want further information on how Dialpad operate, take a look through the company’s latest case studies. This feedback provides various insights into what projects Dialpad have worked on, which clients they’ve worked with, and what obstacles they’ve overcome along the way.
Key Downloads
For all the key Dialpad Contact Centre downloads, see below. Here you’ll find download links for the platform itself as well as any associated documents, resources, or tools designed to facilitate your user experience.
Corporate & General
Unified Communications
Contact Centre
Upcoming Events
View more >
Key Locations
If you wish to locate your nearest primary DC or support centre location, take a look at the interactive map above. Simply click on any of the pins for more details.
Primary DC Support Centre
Chicago
USA
Dallas
USA
New Jersey
USA
San Jose
USA
Amsterdam
Netherlands
London
UK
Johannesburg
South Africa
Hong Kong
Hong Kong
Tokyo
Japan
Sydney
Australia
Sao Paulo
Brazil
San Francisco,
USA
Raleigh (NC)
USA
Manila
Philippines
Platform Accolades
If you’re someone who rates a platform by its accolades, you’ll be pleased to hear that Dialpad Contact Centre definitely delivers in this regard. You can see just what sort of accolades Dialpad have earned or been considered for simply by glancing downwards.
Cloud 100 2019
Forbes
Leader 2020 G2 Fall
VoIP Momentum Report
Independent Industry Analysts
Gartner CCaaS 2021
Forrester Wave CCaaS 2019
Frost Radar CCaaS 2020
