Unified Communications

Included UK landline & Mobile Minutes with every licence. See individual vendors for details

Included International landline & Mobile Minutes with every licence. See individual vendors for details

The ability to have multiple participants on an audio call

Record inbound and outbound calls for individual users & departments

Live transcription of audio to text on video calls.

Being able to share documents and files between users on the same platform

Use your smartphone or tablet to access and operate platform features & benefits.

Ability to make and receive calls over a computer

The ability for workplace teams to be able to communicate as groups and collaborate over the platform

Transcription of both Video and Audio meetings to text format that can be stored

Users are able to store unlimited* files over the platform. *See individual vendors for details

The ability to have multiple participants on a video call

Record Video meetings for individual & multiple users & departments.

AAPIs that let you create your own custom applications and seamlessly integrate business communications into your key business processes.

Monitor hard phone registration status globally & ability to set up automated monitoring rules & notifications

Ability to review historical platform data to aid in forecasting, productivity and planning

Ability to silently monitor an users call and take control if necessary

Flexibility to manage and support multiple locations based on their unique operational needs

Gain the ability to proactively review system health and diagnose quality issues impacting users

Ability to gain real-time insights and gather business-relevant data, alerts, and reporting metrics

Ability to log onto the platform using company credentials

Whisper silently to the agent to help them through the interaction

Answer callers automatically with customised greetings, and ensure every call is directed to the right employee or department

Ability for calls to be placed on hold by the end user

Ability for users to dial by name rather than extension or number

Have your own fax line, without the need for a separate number

Allows users to log in to shared phones to access their own extensions, voicemail and greetings, and other features

Ability to distribute calls to a group of numbers within a company (such as specific departments)

Ability to broadcast through a network of speakers (such as desktop handsets) for one-way communication

Ability for users to set their current presence along with the ability for others to see it

A licence for receptionists or switchboard operators to efficiently hand both internal & external caller needs

Access voicemail messages from a user designated email address

Access voicemail messages from your desk and mobile phones, email, desktop app, and online account

You require parts or all of your data to be stored within the UK

You require parts or all of your data to be stored within the EU

You require parts or all of your data to be stored throughout various regions

Data residency is not a factor in this project

Internationally recognized best practice framework for an information security management system.

An independent assessment created by security industry experts that helps organisations provide measurable criteria for applying appropriate administrative, technical and physical safe guards.

An information security standard for validation of controls around cardholder data to reduce credit card fraud.

A SOC 1 report is designed to address internal controls over financial reporting while a SOC 2 report addresses a service organization’s controls that are relevant to their operations and compliance.

UK government assurance scheme for information security.

EU law on data protection and privacy that addresses the transfer of personal data outside the EU and EEA areas

Best practices for providing security assurance within cloud computing.

US law that made it a requirement for federal agencies to develop, document, and implement an information security and protection program.

US federal law that sets a national standard to protect medical records and other personal health information.

Framework approved by the European Union (EU) and U.S. for complying with EU data protection requirements.

US Gov-wide program that promotes the adoption of secure cloud services across by providing a standardized approach to security and risk assessment.

SIP over Transport Layer Security (TLS)

Secure Real-time Transport Protocol

Vendors in the Leaders quadrant have the highest composite scores for their Completeness of Vision and Ability to Execute. A vendor in the Leaders quadrant has the market share, credibility, and marketing & sales capabilities needed to drive the acceptance of new technologies. These vendors demonstrate a clear understanding of market needs, they are innovators and thought leaders, and they have well-articulated plans that customers and prospects can use when designing their infrastructures and strategies. In addition, they have a presence in the five major geographical regions, consistent financial performance, and broad platform support

A vendor in the Challengers quadrant participates in the market and executes well enough to be a serious threat to vendors in the Leaders quadrant. They have strong products, as well as sufficiently credible market position and resources to sustain continued growth. Financial viability is not an issue for vendors in the Challengers quadrant, but they lack the size and influence of vendors in the Leaders quadrant

A vendor in the Visionaries quadrant delivers innovative products that address operationally or financially important end-user problems at a broad scale, but has not yet demonstrated the ability to capture market share or sustainable profitability. Visionary vendors are frequently privately held companies and acquisition targets for larger, established companies. The likelihood of acquisition often reduces the risks associated with installing their systems

Vendors in the Niche Players quadrant are often narrowly focused on specific market or vertical segments. This quadrant may also include vendors that are adapting their existing products to enter the market under consideration, or larger vendors having difficulty developing and executing on their vision