Zoom

Zoom has grown to become one of the most widely used communications platforms available. As a recognised Magic Quadrant Leader and a Leader in the Magic Quadrant for UCaaS, Zoom leads the way in modern enterprise video communications. The platform is feature-rich, easy, reliable, and secure. Its sprawling capabilities encompass multiple areas, including video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. 

Zoom Rooms is the original software-based conference room solution. It has seen wide usage across the globe and features heavily in board, conference, huddle, and training rooms. It also shows up often in executive offices and classrooms. Launched in 2011, Zoom is the platform of choice for businesses and organisations looking to bring their teams together in a frictionless environment. Headquartered in San Jose, California, Zoom is a publicly-traded company on Nasdaq and one of the best platforms available. 

    Highlights

    You’d expect a feature-rich experience with a platform like Zoom, and you wouldn’t be disappointed. As one of the most heavily established platforms available, Zoom boasts an impressive amount of features, from a proprietary technology stack and flexible licensing structure to a comprehensive app marketplace. You can see some of the main highlights below.

    Over 10 years in
    the Technology Space

    Gartner UCaaS
    2020 Leaders

    Gartner Meeting
    2020 Leaders

    99.999 Global
    Contracted SLA

    Support Both BYOC
    & BYO PBX

    Full & Varied
    Integration Marketplace

    Proprietary Platform &
    Technology Stack

    Flexible Business
    Licensing Structure

    Strong Representation in
    Public & Private Sector

    Multiple Partnerships with
    3rd Party CX Platforms

    Popular Integrations

    Zoom boasts an active marketplace with an ecosystem that’s rich with apps that greatly enhance the overall Zoom experience. Power up scheduling, access files, generate sales leads and collaborate with your team, all without clicking away from Zoom. With support for a whole host of popular applications, Zoom takes every app you prefer using and combines it into a single, all-in-one platform.

    Key Videos

    Below are some of Zoom key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Unified Communications
    What is Zoom Phone?
    Zoom Phone App Overview
    Zoom Phone: How To Setup Zoom Phone
    Zoom Phone: How to add a New User
    Testimonials & Case Studies
    Zoom - Citi Customer Story
    How Capital One Uses Zoom: Customer Testimonial
    Monte Vista Christian School Customer Testimonial

    Case Studies

    There’s no denying that Zoom have one of the largest customer bases of any communications platform in the world. The company is actively engaged in activities every single day and writes about many of these success stories in their case studies. These can be found linked here for your convenience. 

    Key Downloads

    If you’re looking to access files that fall within the Zoom ecosystem, you’ll find a selection of free-to-download associated resources linked below. These resources will significantly improve your overall experience, so we encourage you to make full use of them.

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    Key Locations

    For the locations of Zoom’s primary DC & support centres, make sure you check out the interactive map above. You’ll be able to see at a glance roughly where each centre is located. If you’d like to view contact details for each centre, just click on the respective pin or see below. 

    Primary DC Support CentrePrimary DC

    Denver

    USA

    New York

    USA

    San Jose

    USA

    Amsterdam

    Netherlands

    Frankfurt

    Germany

    Hong Kong

    Hong Kong

    Melbourne

    Australia

    Mumbai

    India

    Sydney

    Australia

    Tokyo

    Japan

    Sao Paulo

    Brazil

    Denver

    USA

    San Jose

    USA

    Amsterdam

    Netherlands

    Sydney

    Australia

    AWS

    Azure

    Oracle

    Platform Accolades

    As one of the most widely used and trusted communications platforms in the world, the fact Zoom have acquired many accolades shouldn’t come as any surprise. These include the ‘TMC Internet Telephony 2020 Excellence Award’ and the ‘Frost & Sullivan 2019 Best Practices Award’. A full list of relevant accolades can be found below.

    Excellency Award 2020
    Internet Telephony
    Best Practices Award 2019
    Frost & Sullivan
    Leader Award 2019
    Fall

    Independent Analyst Reports

    Gartner UCaaS 2020

    Frost Radar UCaaS 2020

    Forrester Wave UCaaS 2019

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