CISCO by Masergy

Delivered by Masergy

The Masergy and Cisco partnership is a long standing one that spans more than a decade. All of Masergy’s Unified Communications (UCaaS) and Cloud Contact Center (CCaaS) solutions are powered by Cisco platform and built upon by Masergy. Masergy have embedded and built upon Cisco’s best-of-breed applications into their global private network, so customers are able to tap into Cisco’s industry-leading technologies and supported on the backbone of the award winning Masergy network. Together, they make a perfect pair for organisations looking for all-in-one solutions delivering reliable connectivity for front and back-office communications across the globe.

One of the most appealing features of the Masergy /Cisco relationship is that it can be accessed anywhere at any time with no need to worry about device- or geo-restrictions. Thousands of companies and organisations worldwide are already taking advantage of Masergy Unified Communications thanks to the capabilities it offers. With Masergy, you’ll enjoy versatility, scalability, and proven connectivity on a scale rarely found in the industry.  


    Leveraging the performance of AI-powered analytics, Masergy is a feature-rich unified management portal that offers users a plethora of capabilities, from on-demand control to real-time insights. Powered by cutting-edge Cisco® architecture, expect unbeatable versatility, flexibility, and performance from one of the top communications platforms out there. See below for a full list of the highlights of this platform.

    Over 15 years in
    the UCaaS Space

    Powered by
    Cisco Architecture

    Cisco named Gartner
    UCaaS 2020 Leader

    99.999 Global
    Contracted SLA

    Full Global
    24/7 Support

    Multi Award
    Winning Technology

    Full UK Voice
    & Data residency

    Integrations into
    Popular Platforms

    Full Citrix
    Environment Support

    Hybrid Deployment &
    MSTeams Routing

    Popular Integrations

    For the sake of convenience, it is more beneficial for companies to invest in software that offers a complete picture through a range of useful integrations. If you’re spending time searching around for notes, trying to schedule meetings, looking up customer information, etc., you’re not providing the best possible service. With full support for all popular integrations, Masergy have you covered no matter what.

    Key Videos

    Below are some of Masergy Cisco key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Unified Communications
    Business collaboration in a secure cloud with Masergy UCaaS
    Masergy UCaaS with Cisco Webex: Integration with Microsoft Teams
    Walk Me to My Car - Episode 15 - Why Masergy UCaaS?
    Masergy Unified Communications: Drive and Deliver
    Masergy Unified Communications: Designed for Voice and Video
    Contact Centre
    Masergy Cloud Contact Center: Road to Success
    Masergy Cloud Contact Center: Ride to Perfection
    Cisco Contact Center – watch Cisco Answers in action
    Enhance Customer Experiences with Masergy Cloud Contact Center
    Testimonials & Case Studies
    Masergy Customer Testimonial - John Comacchio CIO, Teknion
    Masergy Customer Testimonial - Don Knutson CIO, Entegris
    Masergy Customer Testimonial - Bhavya Desai, SVP Ashley Furniture
    Masergy Customer Testimonial - Andy Jackson, CIO Allied Electronics

    Case Studies

    Having launched more than 20 years ago, Masergy has continued to evolve with the times, remaining one of the top communications platforms around. With Masergy, users will enjoy unrivalled productivity with comms solutions powered by Cisco® - the best architecture in the world. If you’d like to read useful insights or customer success stories, make sure to check out the case studies we have linked here.  

    Key Downloads

    If you’re looking to download invaluable resources and tools that fall within the Masergy ecosystem, take a look at the content below. We’ve assembled a range of associated downloadable documents intended to supplement the Masergy experience. We encourage you to download these files and make full use of them.

    Corporate & General
    Unified Communications
    Contact Centre

    Upcoming Events

    View more >

    Key Locations

    If you’d like to view where in the world the various Masergy primary DC and support centres are situated, you can do so by viewing the interactive map above. Each pin corresponds to the location of a centre, so you can see exactly where Masergy is located. 

    Primary DC Support Centre



    Los Angeles


    Washington D.C.





    United Kingdom







    Los Angeles





    United Kingdom



    Platform Accolades

    Over the last 20 years, Masergy have accumulated many accolades, acknowledging the company’s efforts and accomplishments. These include ‘BIG Innovation 2020’. If you’re someone who factors such things into their decision-making process, we’ve sought to make things easier by listing some of the most relevant accolades below.

    Remote Work 2021
    Internet Telephony 2020
    Unified Communications 2020
    Unified Communications 2019
    Innovation 2020

    Independent Analyst Reports

    Gartner UCaaS 2020

    Frost Radar UCaaS 2020

    Forrester Wave UCaaS 2019

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