Avaya Cloud

Avaya is a company that’s driven by their ethos ‘it’s always about the experience’. When you look closer at their platform, this becomes immediately apparent, from the open, converged, and innovative solutions to the way their platform has been intelligently designed for cloud, on-premises, and hybrid use. Driven by their ambition to transform the way people and businesses communicate, Avaya have stopped at nothing to create memorable, effortless experiences. 

Headquartered in Santa Clara, California, Avaya is an American multinational technology company specialising in UCaaS and CCaaS business communication services. They’ve become a market leader for digital communications software, services, and devices. There recent partnership in the UCaaS side with RingCentral means that they now are able to offer best in breed UCaaS along their award winning Contact Centre offering. No matter how small or big your business, whether it’s a mid-market entity or an enterprise, Avaya is a platform worth considering. 

    Highlights

    Avaya have been around for around 40 years, yet despite being one of the longer-running companies recommended by us, they’ve stayed very much up to speed with current technological demands. As a result, you can expect a list of key features and highlights that are second-to-none. See below for more info.

    Over 40 years in
    the UCaaS Space

    Provides both UCaaS
    & CCaaS Platforms

    Built on Ringcentrals
    Award Winning Platform

    99.999 Global
    Contracted SLA

    Full Global
    24/7 Support

    Large App &
    Integration Library

    Fully Open APIs
    for Integrations & Developers

    Full Global Coverage
    in 47+ Countries

    Flexible Business
    Licencing Structure

    Offers Voice UK
    Data Residency

    Popular Integrations

    We mentioned above that despite being around for 40 years, Avaya have stayed up to date when it comes to modern innovation. Today, the demand is for full integration, the ability for customers to utilise their favourite applications with their chosen communications platform. In this regard, Avaya doesn’t disappoint.

    Key Videos

    Below are some of Avaya key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Unified Communications
    Welcome to Avaya Cloud Office
    Avaya Cloud Office Video Whitepaper: Remote Working
    Avaya Cloud Office Video Whitepaper: Why Avaya and Ring Central?
    Avaya Cloud Office Video Whitepaper: Why Avaya Cloud Office?
    Contact Centre
    The Avaya Remote Contact Center
    Testimonials & Case Studies
    Airtel - Kenya
    Intelcia - Morocco
    Case Study: Niagara College & Avaya

    Case Studies

    With a 40-year history behind them, you would expect Avaya to have worked on many exciting projects and for their platform to have been utilised by many high-profile companies. You can read about some of the platform’s success stories yourself by clicking on any of the case studies we’ve linked here.  

    Key Locations

    See above for our interactive map, which showcases where in the world you can find Avaya’s primary DC & support centres. If you’d like to look up the location of your nearest centre, this makes it much easier. 

    Primary DC Support Centre

    Atlanta

    USA

    Chicago

    USA

    Dallas

    USA

    Miami

    USA

    New York

    USA

    San Jose

    USA

    Toronto

    Canada

    Vancouver

    Canada

    Vienna(VA)

    USA

    Amsterdam

    Netherlands

    London

    UK

    Manchester

    UK

    Zurich

    Switzerland

    Singapore

    Singapore

    Sydney

    Australia

    Tokyo

    Japan

    Rio De Janeiro

    Brazil

    Calgary

    Canada

    Denver

    USA

    Bucharest

    Romania

    Guildford

    UK

    Sofia

    Bulgaria

    Platform Accolades

    Avaya have procured their fair share of accolades over the last 40 years or so. Such accolades include ‘CUSTOMER Magazine: 2020 Contact Center Technology Award’ and ‘Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers’. You’ll find a more comprehensive list of their accolades below.

    Best Business Phone Service of 2020
    Digital.com
    The Best VOIP Phone Services of 2020
    Digital.com
    2020 Tech Cares Award
    Trust radius
    Communications Solutions Product of the Year
    TMCNet
    2020 Product of the Year
    CUSTOMER Magazine
    Globe for Unified Communication and Collaboration 2020
    Aragon Research
    Magazine 2019 Unified Communications Excellence Award
    INTERNET TELEPHONY

    UCaaS Analysts

    Gartner UCaaS 2020

    Frost Radar UCaaS 2020

    Forrester Wave UCaaS 2019

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