Avaya is a company that’s driven by their ethos ‘it’s always about the experience’. When you look closer at their platform, this becomes immediately apparent, from the open, converged, and innovative solutions to the way their platform has been intelligently designed for cloud, on-premises, and hybrid use. Driven by their ambition to transform the way people and businesses communicate, Avaya have stopped at nothing to create memorable, effortless experiences.
Headquartered in Santa Clara, California, Avaya is an American multinational technology company specialising in UCaaS and CCaaS business communication services. They’ve become a market leader for digital communications software, services, and devices. There recent partnership in the UCaaS side with RingCentral means that they now are able to offer best in breed UCaaS along their award winning Contact Centre offering. No matter how small or big your business, whether it’s a mid-market entity or an enterprise, Avaya is a platform worth considering.
Avaya have been around for around 40 years, yet despite being one of the longer-running companies recommended by us, they’ve stayed very much up to speed with current technological demands. As a result, you can expect a list of key features and highlights that are second-to-none. See below for more info.
We mentioned above that despite being around for 40 years, Avaya have stayed up to date when it comes to modern innovation. Today, the demand is for full integration, the ability for customers to utilise their favourite applications with their chosen communications platform. In this regard, Avaya doesn’t disappoint.
Below are some of Avaya key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
See above for our interactive map, which showcases where in the world you can find Avaya’s primary DC & support centres. If you’d like to look up the location of your nearest centre, this makes it much easier.
Primary DC Support Centre
Rio De Janeiro
Avaya have procured their fair share of accolades over the last 40 years or so. Such accolades include ‘CUSTOMER Magazine: 2020 Contact Center Technology Award’ and ‘Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers’. You’ll find a more comprehensive list of their accolades below.