The Evolving GoTo Ecosystem: Innovation at GoTo

At UCAdvisor, we pride ourselves on working with some of the best innovators in the technology world. With our comparison matrix, guides, and Transformation Grant, we assist companies in accessing the digital transformation tools they need to evolve.

GoTo, one of the partners in our incredible ecosystem, has proven its commitment to consistently finding new ways to support its customers over the years. In the last few years alone, GoTo has introduced a host of new tools to its ecosystem, including the powerful “GoTo Resolve” solution for unified RMM, proactive monitoring, and no-code IT automation.

From day one, GoTo (formerly LogMeIn) has developed a reputation as an innovative leader in flexible SaaS and cloud-based tools for remote work, and business management. Today, we’re going to take a closer look at the evolution of the GoTo portfolio in the last few years.

The Evolution of GoTo: Creating a Comprehensive Platform

Launched in 2003, GoTo (LogMeIn) is a flexible work innovator, providing software as a service and cloud-based tools for IT management, collaboration, and more. The company produces solutions intuitive enough for the small and mid-sized business landscape, but also powerful enough to serve larger enterprise companies.

GoTo was built on a mission to help people and businesses around the world do their best work both simply and securely, from any environment. In a world where the boundaries between life and work are becoming increasingly blurred, GoTo wants to provide companies with an all-in-one solution for accessing all of the tools and equipment they need.

GoTo’s technology strategy aims to help people, by allowing them to work securely from anywhere, keeping everyone happy, safe and productive, as well as businesses, by ensuring continuity in the face of disruptions. Even before the rebranding to “GoTo”, the company was focusing on this strategy, using it to drive their growth decisions.

The company purchased “LastPass” in 2015, to provide companies with more convenient password management and cloud-based security solutions. The brand has also consistently built on its product portfolio with a focus on:
• Simplicity: All of GoTo’s products are designed to be simple to implement and use, for every employee. The company has a fantastic customer service team, always on-call to help out with any issues business leaders might face.
• Security: GoTo consistently safeguards business systems, using banking-grade encryption, zero-trust security measures, and intelligent solutions for safety. This ensures companies can retain high levels of compliance in any industry.
• Flexibility: GoTo’s tools are scalable and flexible. They integrate with the tools and resources companies already use on a day-to-day basis. Plus, GoTo offers dedicated solutions to specific industries, from automotive, to healthcare, and legal brands.

The Extensive GoTo Product Line

Over the years, GoTo has built an extensive product line, focusing on solutions for communication and collaboration, remote access and support, helpdesks, and more. As mentioned above, the company is always building on its product collection, with new, more advanced services, including the GoTo Resolve solution, intended to make IT easy.

Some of the core components of the GoTo product line today include:

GoTo Connect

GoTo Connect is the company’s comprehensive UCaaS solution, offering an all-in-one toolkit for phone, meeting, and message-based conversations.
The cloud-based communication platform features an easy setup and admin environment, and allows teams to make calls from anywhere, using desktop apps, mobile apps, and desk phones. It features a virtual phone system, with toll-free numbers and number porting. Plus:
• Call routing and dial plans: Customize call flows with a drag-and-drop dial plan editor, design your own auto-attendants, and establish schedules for busy hours.
• Analytics: Insights into call volume and other crucial metrics help businesses make intelligent decisions for growth and business continuity.
• PBX admin tools: Comprehensive phone system tools, international calling packages, phone number extensions and call forwarding.
• Meetings: HD video meetings and audio meetings with 50 simultaneous webcams, up to 250 participants, and included screen-sharing.
• Messaging: Team chat and one-on-one conversations, with one-click meetings, file sharing, and other collaborative features.

GoTo Contact Center

The GoTo Contact Center is designed to facilitate fantastic communication experiences with customers. Also based in the cloud, this flexible contact centre makes interactions across multiple channels easy, with support for video, voice, SMS, and chat.

With a convenient one-day deployment option, the solution is wonderfully easy to use, and provides access to useful metrics and insights and growth. Companies can track analytics and stats like talk and waiting times, and customize dashboards for each team or agent.

Admin is simple too, with drag-and-drop dial plan editing, access permissions, and a streamlined portal. What’s more, GoTo promises excellent reliability, with 99.999% uptimes, 11 global data centres to keep your team up and running, and enterprise-grade security.

GoTo Meeting, Rooms, and Webinar

GoTo offers a host of tools designed to bring teams closer together, such as GoTo Meetings, Rooms, and GoTo Webinar. GoTo Meeting makes setting up virtual meeting simple, with no downloads necessary, a simplified admin interface, and exceptional call quality.

The Meeting platform promises exceptional enterprise-grade security, and unbeatable uptime, much like many of GoTo’s tools. Plus, there are some fantastic unique features available, such as background noise suppression, keyboard, and mouse sharing, drawing tools, and single sign-on.

GoTo Webinar takes the video conferencing and meeting functionality to the next level, with a solution for hybrid all-hands, pre-recorded product demos, training, and conferences. The all-in-one platform allows companies to host recorded webinars with GoToStage, create custom registration forms and quizzes, and even accept payments with Stripe.

Plus, the Webinar toolkit comes with engagement features for camera sharing, interactive polls, whiteboarding, and engagement dashboards. There’s even an integrated analytics system, for creating powerful, behind-the-scenes reports.

GoTo Room supports the hybrid world, turning any room in a business into a smart meeting room in seconds. The all-in-one solution comes with room kits designed for any sized space, dual display support, room syncing, and enhanced productivity features.

There’s a whiteboard mode, as well as dynamic video and audio experience for all users. Plus, companies can sync GoTo meeting with Microsoft and Google calendars to track schedules and room availability in one place.

GoTo Training

An exceptional tool for the evolving employee training and educational landscape, GoTo Training powers engaging virtual learning experiences for any audience. The solution features the same easy-to-use environment as GoTo’s other product offerings, as well as leading up-time and reliability.

GoTo Training also features all of the tools companies need to manage their learning outcomes, from Android and iOS apps to a GoTo Meeting license, encrypted meeting sessions, and drawing tools.

Companies can take advantage of comprehensive online course catalogues, create their own custom registration forms, and accept payments online. Plus, during sessions, it’s easy to engage participants with polls, tests, evaluations, certificates, and breakout group collaboration.

Other on-demand features include recording management, simulated live sessions (for pre-recorded events with interactive features) and built-in reporting and analytics.

GoTo Resolve

Perhaps the most exciting product in the GoTo lineup is GoTo Resolve, the all-in-one RMM and remote access solution introduced in 2023. The platform promises access to smarter, faster, and easier IT management, with a complete system for IT leaders.
Within GoTo Resolve, business leaders can access proactive monitoring tools, to automatically detect device issues and address them proactively before they can escalate. Users can create tailored alert policies on key system processes, eliminate noise with flexible thresholds, and customize monitoring by individual devices or groups. Other key features include:
• No Code IT automation: Automate workflows and task management processes without the need for scripting knowledge. Save time, and stay on track with remote deployments, and run common automated tasks with just a couple of clicks.
• Troubleshooting: Utilize one-click background access to critical system information on devices, such as CPU, memory, processes, events and more. Securely view and transfer files and folders from any device, and access command prompts instantly.
• Remote monitoring and management: Leverage patch management, customizable alerting, IT automation, antivirus management and background access all in the same platform.
• Remote support: Offer remote support to team members with live camera share support, in-session system diagnostics, admin mode, multi-session handling and more.
• Helpdesk: Create a flexible helpdesk with various agent console options, unlimited channels, reporting and analytics, end-user ticket portals, Microsoft Teams integrations and more.

Plus, GoTo Resolve supports advanced security, with zero-trust access controls, end-to-end 256-bit AES, transport layer security, single sign-on, multifactor authentication, and exceptional reliability.

Looking to the Future with GoTo

As an innovator in the technology landscape, GoTo is changing the way companies around the world deal with IT management, collaboration, communication, and customer service. The company’s commitment to consistently expanding its offerings has been astounding over the last few years.
Moving into the future, GoTo will continue to transform and evolve its technology stack, responding to the distinct needs of growing businesses.

If you’d like to learn more about the GoTo product portfolio and the solutions the company can offer, or you want help implementing your new digital transformation tools, contact UC Advisor today, for advice, guidance, and funding.