Customer Experience Comparison Platform

Set your customers opportunity criteria below. The matrix preview will indicate which providers match on the most criteria. Then click Generate Matrix to view a prioritised comparison of providers.

Solution Requirements

Please select which popular Integrations that are required from the list below – Check all that apply

Select Desired Integrations

Please select which popular Integrations that are required from the list below – Check all that apply

A detailed selection of the most popular features across CX and Contact Centre solutions. Simply select which features you require in the solution you are looking for.

Select Desired Features & Options

A detailed selection of the most popular features across CX and Contact Centre solutions. Simply select which features you require in the solution you are looking for.

Dialling

Supervisor Tools

Agent Tools

Administration

Analytics

Intelligent Routing

Popular Features

Social & Digital Channels

Please select below any additional or bolt on modules that will form part of your CX solution. If you wish for them to be contracted as a stand alone licence please select the relevant box.

Advanced Modules Required

Please select below any additional or bolt on modules that will form part of your CX solution. If you wish for them to be contracted as a stand alone licence please select the relevant box.

As part of a full CCaaS solution

Stand Alone Module

Is there an element of back office telephony or UCaaS required as part of the project?

Back Office Telephony Requirement

Is there an element of back office telephony or UCaaS required as part of the project?

Are you requiring the vendor to provide a CRM or equivalent solution alongside the CX platform?

CRM Requirements

Are you requiring the vendor to provide a CRM or equivalent solution alongside the CX platform?

Do you require integration into MSTeams as part of the solution?

MSTeams Requirement?

Do you require integration into MSTeams as part of the solution?

A selection of the most recognised security practices, organisations and compliance certifications globally. Please select all that apply to your search

Security & Compliance

A selection of the most recognised security practices, organisations and compliance certifications globally. Please select all that apply to your search

Globally Recognised Certifications

UK & Europe

USA

Technical Methods

Select which SLA will be needed as the minimum requirement for the platform

Minimum Required SLA

Select which SLA will be needed as the minimum requirement for the platform

Do you require the solution to fully support a Citrix environment?

Do you require Citrix support?

Do you require the solution to fully support a Citrix environment?

If you are looking for an industry recognised solution please select your preferences below

Industry Analysts & Positioning

If you are looking for an industry recognised solution please select your preferences below

Gartner CCaaS Magic Quadrant

Forrester Wave CCaaS

Frost Radar CCaaS

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