RingCentral's Customer Experience platform combines omni channel, skill based routing, advanced IVR, sentiment analysis and much more onto a single platform. Built on the back of the award winning and industry leading ‘Nice InContact’ and combining it with their best in class UC offering it provides organisations with a best of both worlds solution.
RingCentral helps more than 350,000 companies around the globe empower their employees to stay better connected to not just their customers but their partners and colleagues too. It allows for individuals to work in a way that’s conducive to their productivity.
RingCentral Contact Centre is a feature-rich platform that offers many fantastic benefits. You can see a whole list of these highlights below, which should serve to demonstrate why RingCentral are one of the top players in the industry. Such highlights include global coverage, flexible contracting, and a huge app and integration library.
RingCentral Contact Centre supports many popular integrations, from Shopify to Contactually and Help Scout. With RingCentral, your business can continue to utilise the programmes and services they’ve grown familiar with. With full compatibility, RingCentral works seamlessly with the applications listed below.
Before making a final decision on which platform you switch to, you must look through all of the advanced features and modules it offers. The majority of RingCentral’s advanced features are provided via a third party or are sold separately. They do, however, have an in-house omni-channel offering. Take a look at the full list of features in the table below.
Below are some of RingCentral key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
See below for a list of relevant downloadable documents which provide added benefits. These documents are invaluable resources that will enable you to make the most of the RingCentral platform and everything it has to offer.
If you would like to locate the nearest RingCentral support centre relative to where you live, the interactive map featured above should make this a whole lot easier. Click on any of the pins that correspond to a primary DC or support centre location, and you’ll see the relevant contact details.
Primary DC Support Centre
From ‘Best Call Management Platform of the Year 2020’ to ‘Unified Communications Product of the Year 2020’, RingCentral has won its fair share of accolades over the years. Continue reading if you’re interested in seeing some of the other accolades they’ve won.