The Masergy and Cisco partnership is a long standing one that spans more than a decade. Since 2017, Masergy have been offering a full Cloud Contact Centre Solution built on the back of Cisco's WebEx Contact Centre allowing enterprises to transition their legacy call centres to an omni-channel cloud platform. The benefits of using a Cisco-Masergy WebEx Contact Centre solution include enhanced interoperability, the ability to avoid rip and replace strategies, smooth migration paths, and simplified integration and automation for end users.
Masergy’s Cloud Contact Centre leverages the “best of breed” solution Cisco WebEx, and delivers unsurpassed quality to end users. The technology is embedded directly into Masergy’s global software defined network. Complete with Workforce Management, Virtual Agents and Predictive Call routing, Masergy and Cisco's Cloud Contact Centre is able to provide the best possible customer experience.
Masergy is a company with more than 20 years’ experience in the UCaaS and CCaaS space. Powered by industry-leading, cutting-edge Cisco architecture, Masergy is one of the top communications platforms in the world. As you’d expect from a product with this sort of pedigree, Masergy boasts many key features, the highlights of which can be seen listed below.
Backed by more than two decades of experience, Masergy is a platform shaped by industry expectations, consumer demand, and the latest trends. Consumers desire all-in-one solutions that serve as convenient platforms from which to automate workflow, synchronise data, and deal with customers efficiently. Rather than bouncing between apps, Masergy provides full integration support for all popular applications.
Before making an investment in a particular platform, it is essential to be aware of all the features and modules it offers. Masergy Cisco is a complete platform as services, such as analytics and live calls, are offered in-house. You can see a full list of advanced features by taking a look below.
Below are some of Masergy Cisco key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
If you’re looking to download invaluable resources and tools that fall within the Masergy ecosystem, take a look at the content below. We’ve assembled a range of associated downloadable documents intended to supplement the Masergy experience. We encourage you to download these files and make full use of them.
You can take a look at where the various Masergy primary DC and support centres are located by viewing the interactive map above. Each pin represents a specific location, and by clicking on the pin, it’ll bring up contact details for that centre.
Primary DC Support Centre
Over the last two-plus decades, Masergy has earned its fair share of accolades, including ‘BIG Innovation 2020’. For those who put value in such things, the accolades listed below should serve to demonstrate that Masergy might just be the right platform for your business.