Cisco (Masergy)

The Masergy and Cisco partnership is a long standing one that spans more than a decade. Since 2017, Masergy have been offering a full Cloud Contact Centre Solution built on the back of Cisco's WebEx Contact Centre allowing enterprises to transition their legacy call centres to an omni-channel cloud platform. The benefits of using a Cisco-Masergy WebEx Contact Centre solution include enhanced interoperability, the ability to avoid rip and replace strategies, smooth migration paths, and simplified integration and automation for end users.

Masergy’s Cloud Contact Centre leverages the “best of breed” solution Cisco WebEx, and delivers unsurpassed quality to end users. The technology is embedded directly into Masergy’s global software defined network. Complete with Workforce Management, Virtual Agents and Predictive Call routing, Masergy and Cisco's Cloud Contact Centre is able to provide the best possible customer experience.

    Highlights

    Masergy is a company with more than 20 years’ experience in the UCaaS and CCaaS space. Powered by industry-leading, cutting-edge Cisco architecture, Masergy is one of the top communications platforms in the world. As you’d expect from a product with this sort of pedigree, Masergy boasts many key features, the highlights of which can be seen listed below.

    Over 20 years
    in the UCaaS space

    Powered by
    Cisco Webex

    Built on Masergy
    Network backbone

    Delivers 99.999
    SLA

    Full Global
    Support

    Multi
    Award winning

    Full UK Voice
    & Data residency

    Integrations into
    popular platforms

    Citrix Support

    Enterprise
    grade solution

    Popular Integrations

    Backed by more than two decades of experience, Masergy is a platform shaped by industry expectations, consumer demand, and the latest trends. Consumers desire all-in-one solutions that serve as convenient platforms from which to automate workflow, synchronise data, and deal with customers efficiently. Rather than bouncing between apps, Masergy provides full integration support for all popular applications.

    Advanced Features

    Before making an investment in a particular platform, it is essential to be aware of all the features and modules it offers. Masergy Cisco is a complete platform as services, such as analytics and live calls, are offered in-house. You can see a full list of advanced features by taking a look below.

    In-House
    3rd Party
    Sold Separately
    WorkForce Managment
    WFM
    WorkForce Optimisation
    WFO
    Quality Monitoring
    QM
    Omni Channel
    Gamification
    Diallers/s
    WFM
    WorkForce Managment
    WFO
    WorkForce Optimisation
    QM
    Quality Monitoring
    Omni Channel
    Gamification
    Diallers/s
    In-House
    3rd Party
    Sold Separately

    Key Videos

    Below are some of Masergy Cisco key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Unified Communications
    Business collaboration in a secure cloud with Masergy UCaaS
    Masergy UCaaS with Cisco Webex: Integration with Microsoft Teams
    Walk Me to My Car - Episode 15 - Why Masergy UCaaS?
    Masergy Unified Communications: Drive and Deliver
    Masergy Unified Communications: Designed for Voice and Video
    Contact Centre
    Masergy Cloud Contact Center: Road to Success
    Masergy Cloud Contact Center: Ride to Perfection
    Cisco Contact Center – watch Cisco Answers in action
    Enhance Customer Experiences with Masergy Cloud Contact Center
    Testimonials & Case Studies
    Masergy Customer Testimonial - John Comacchio CIO, Teknion
    Masergy Customer Testimonial - Don Knutson CIO, Entegris
    Masergy Customer Testimonial - Bhavya Desai, SVP Ashley Furniture
    Masergy Customer Testimonial - Andy Jackson, CIO Allied Electronics

    Case Studies

    Masergy enjoys an enviable reputation as a platform backed by Cisco – industry giants known and respected throughout the world. Over the last 20+ years, Masergy has been utilised by thousands of customers across the globe. To read some of these customer stories, make sure to click on the case studies we’ve taken the liberty of linking to. 

    Key Downloads

    If you’re looking to download invaluable resources and tools that fall within the Masergy ecosystem, take a look at the content below. We’ve assembled a range of associated downloadable documents intended to supplement the Masergy experience. We encourage you to download these files and make full use of them.

    Corporate & General
    Unified Communications
    Contact Centre

    Upcoming Events

    View more >

    Key Locations

    You can take a look at where the various Masergy primary DC and support centres are located by viewing the interactive map above. Each pin represents a specific location, and by clicking on the pin, it’ll bring up contact details for that centre. 

    Primary DC Support Centre

    Dallas

    USA

    Los Angeles

    USA

    Washington DC

    USA

    Amsterdam

    Netherlands

    London

    UK

    Singapore

    Singapore

    Sydney

    Australia

    Tokyo

    Japan

    Los Angeles

    USA

    Dallas

    USA

    London

    UK

    Manilla

    Philippines

    Platform Accolades

    Over the last two-plus decades, Masergy has earned its fair share of accolades, including ‘BIG Innovation 2020’. For those who put value in such things, the accolades listed below should serve to demonstrate that Masergy might just be the right platform for your business.

    Top Webex Contact Center
    Bookings America
    Winner 2020
    Leading Lights
    Top Webex Contact Center
    Bookings America
    Innovation Awards
    2020 Big
    #1 Global Webex
    Contact Centre Users

    Independent Industry Analysts

    Gartner CCaaS 2021

    Forrester Wave CCaaS 2019

    Frost Radar CCaaS 2020

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