Genesys (CloudComm 360)

A winning combination that simplifies the process of transforming and supporting businesses and their customers; powered by Genesys®; delivered by CloudComm 360. Combining the best of technology and human ingenuity, with industry expertise, CC360 and Genesys® build solutions that mirror natural communication and work the way you think whilst driving great business outcomes and creating lasting relationships.  Solutions that power 25 billion of the world’s best customer experiences each year, whose success comes from connecting employee and customer conversations on any channel, every day. These industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

    Highlights

    Stay fresh and innovative with CC360 Genesys® as your playground for hypergrowth, providing the flexibility and speed you need to get ahead. Imagine a new world where businesses run so smoothly that customers feel satisfied after every interaction — a world where employees are excited to go to work each day. Thousands of businesses around the globe and over 300,000 agents use this easy, all-in-one solution to deliver seamless customer experiences.

    70 billion
    customer interactions per year

    Named as CCaaS Leader
    by all Analysts incl Gartner

    All-in-one
    cloud solution

    10,000+
    customers in 100+ countries

    100,000 agents added
    in the last 12 months

    The world's leading public
    cloud contact centre platform

    Designed for rapid innovation,
    scalability and flexibility.

    A global organisation
    with Global support

    Built on AWS
    using microservices

    Strong integrations

    Popular Integrations

    Being one of the leading global Customer Experience solution means that Genesys has access to a vast array of premade integrations into the most popular technology, below is a selection of some of the more well known integrations that are available as standard.

    Advanced Features

    Genesys supports an vast number of additional proprietary modules and complimentary bolt on features that work in unison with the platform, each of these is available to have as a standalone product or as part of a customer experience solution.

    In-House
    3rd Party
    Sold Separately
    WorkForce Mangement
    WFM
    WorkForce Optimisation
    WFO
    Quality Management
    QM
    Omni Channel
    Gamification
    Diallers/s
    WFM
    WorkForce Mangement
    WFO
    WorkForce Optimisation
    QM
    Quality Management
    Omni Channel
    Gamification
    Diallers/s
    In-House
    3rd Party
    Sold Separately

    Key Videos

    Below are some of Genesys Could key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Contact Centre
    Genesys Cloud Contact Center Overview
    Genesys Engage on Azure: Create memorable customer experiences
    See How PureCloud Makes Customer Relationships Simple (Demo)
    The Role of the Human Agent in Customer Experience
    Blended AI: Artificial Intelligence + Human Touch = The Best Customer Experience
    The Role of Customer Experience and How It Impacts Consumers
    Human Agents in Customer Support: One of the Most Difficult Jobs
    The Most Important Part of the Relationship Between a Brand and the Consumer
    Testimonials & Case Studies
    Woolworths Improves Customer Experience & Employee Engagement with Genesys
    Employee Performance Engagement Use Case

    Case Studies

    Boasting some of the most beloved and well known brands in the world as customers, find out what makes Genesys stand out from the rest of the crowd

    Key Downloads

    Click on any of the links below to download resources and documents relevant to Genesys.

    Corporate & General

    Coming Soon

     

    Contact Centre
    Integrations

     

    Coming Soon

    Upcoming Events

    View more >

    Key Locations

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    Primary DC Support Centre

    North Viginia

    USA

    Oregon

    USA

    Canada

    Canada

    Frankfurt

    Germany

    Ireland

    UK

    London

    UK

    Seoul

    South Korea

    Sydeny

    Australia

    Tokyo

    Japan

    Mumbai

    India

    São Paulo

    Brazil

    Independent Industry Analysts

    Gartner 2021 CCaaS

    Forrester Wave CCaaS 2019

    Frost Radar CCaaS 2020

    Send us an email

    info@ucadvisor.com

    Enquiries

    +44 (0)1904 405770

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