Designed for inbound, outbound, blended, and omni-channel contact centres, Five9 Contact Centre is the preferred choice of businesses across the globe. The platform is powered by Practical AI, enabling agents to serve customers across phone, chat, email, social, mobile, etc.
Through the use of cleverly designed NLP and intelligent routing, customers will be connected to the right agent with the right answers. And with clever history recording, customers won’t be repeatedly asked the same questions over and over. Through the Five9 Contact Centre Genius, customer intent data is used to recommend next steps to assist in guiding agents through interactions before they even pick up the phone.
And with four adjustable dialling modes, intelligent IVR complete with speech recognition, and powerful analytical tools, Five9 Contact Centre lets agents deliver a superior experience.
With more than 20 years’ experience behind them, Five9 is an industry-leader that boasts an exceptional reputation and a large client base, many of whom wouldn’t hesitate to recommend their services. You’ll find many of their key highlights mentioned below, including their status as a Gartner 2020 CCaaS Challenger.
Over the last 20+ years, Five9 has kept itself abreast of the latest industry innovations and trends. Today, consumers expect full integration; the ability to combine several apps into one easy-to-use interface is very appealing. Five9 offers popular integrations that are supported for all the best-known applications. For a full list of their supported integrations, see below.
It’s understandable that you’ll want to know all the specific features and modules of a platform before choosing it for your project. As such, we’ve compiled a list of all the advanced features that come with using Five9 Contact Centre and highlighted which are offered in-house or are provided by a third party. Take a look below to see these features for yourself.
Below are some of Five9 key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
If there’s a particular document or resource that you’re after to provide you with a broader Five9 user experience, consider clicking on one of the download links below. You’ll find a list of current, associated downloadable documents which can be downloaded free of charge.
Many potential clients wish to know where each of Five9’s primary DC and support centres are situated. Our interactive map above provides you with an overview, so you can see where the nearest centre is relative to your location. You can also find the relevant contact details below or by clicking on one of the pins.
Primary DC Support Centre
From the ‘2021 BIG Innovation Awards’ to the ‘CUSTOMER Magazine:2020 Customer Experience Innovation Award’, Five9 has received plenty of accolades over the years. If you’re someone who rates a company based on the number of accolades they’ve received, we recommend taking a look below at the list of accolades Five9 have received.