Mitel have been powering connections for nearly 50 years. Whether you’re looking for a cutting-edge communications solution for your workplace or need remote working solutions, Mitel can meet your needs. Simplicity meets reliability with the all-in-one business phone system, leveraging state-of-the-art technologies to offer a platform that’s customer- and channel-centric. You’ll find Mitel’s platform to be highly adaptable, able to be deployed in a multitude of ways. 

If you’re looking for omni-channel experiences that empower customers to engage with you on their terms, then Mitel is for you. The platform even simultaneously optimises the way your teams operate. It’s super-easy to set up and very intuitive, making it easy to use, regardless of your requirements. 


    With 47 years’ experience, Mitel is accustomed to innovation; this is evident by the myriad of features the platform offers. You can see some of the main highlights listed below, but some noteworthy features include a proprietary technology stack and a strong showing in the public sector. Such a feature-rich platform is a stand-out in an industry saturated with options.

    Over 47 years’ experience
    in UCaaS & CCaaS

    Gartner Quadrant
    2020 Challengers

    Offer Full Cloud
    and Hybrid Solutions

    99.99 Global
    Contracted SLA

    Proprietary Platform
    & Technology Stack

    Built Fully on
    Google Cloud

    Strong Representation in
    Public & Private Sector

    Flexible Business
    Licencing & Structure

    Industry Leading Robust
    Security Standards

    Full UK Voice
    & Data residency

    Popular Integrations

    Despite being around longer than many other platforms available today, Mitel offers popular integration support to rival all competition. With a plethora of intelligently designed business integration tools, users can enjoy the benefits of their favourite apps in one place. Access notes, collaborate with your team, schedule meetings, make and receive calls, and more, all from the Mitel platform.

    Key Videos

    Below are some of Mitel key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Unified Communications
    MiCloud Connect Overview
    MiCloud Connect Demo
    MiCloud Connect for Admins
    Mitel Teamwork
    Introducing MiCloud Flex- Enterprise UC Cloud Solution
    Google and Mitel Partnership Announcement with Joshua Haslett
    MiCloud - Security & Reliability
    MiCloud Connect - Activation Experience
    MiCloud Connect - Customer Experience
    Contact Centre
    Why Mitel Contact Center?
    4 Mistakes You’re Making in Your CX Strategy - #1 Customer Touchpoints
    Testimonials & Case Studies
    Case study - Telia and Porvoo : The MiCloud Success in Municipalities

    Case Studies

    Mitel have been around for a while now, so it’s to be expected that they’ve amassed a strong showing in the public sector. As a globally recognised brand, Mitel continues to go from strength to strength. They’ve provided solutions for thousands of customers over the years, and some of these success stories are documented in case studies, which can be found here. 

    Key Downloads

    For content that falls within the Mitel ecosystem, take a look below to find a list of related downloadable documents. These are all official Mitel documents that include invaluable resources that’ll greatly enhance your user experience. We encourage you to download these documents now to get the most out of the Mitel platform.

    Upcoming Events

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    Key Locations

    If you would like to look up contact details for Mitel’s various primary DC and support centres, you can do on this page. Using the interactive map above, you can easily see at a glance roughly where each centre is located. This should make it clear just how far Mitel’s global reach extends. 

    Primary DC Support Centre





    Council Bluff


    New York City



    United Kingdom






    United Kingdom





    Platform Accolades

    Having been around for nearly 50 years, it’s no surprise that Mitel would’ve garnered one or two accolades in that time. They were ‘Ranked Best Value for UCaaS & Hosted PBX’ in 2020 by the Eastern Management Group. They also received the Newsweek award for ‘Best Business Tools 2019’. We’ve compiled some of the many accolades they’ve earned below.

    Newsweek Best Business Tool 2019
    Best Value UCaaS & Hosted PBX
    Eastern management Group

    Independent Analyst Reports

    Gartner UCaaS 2021

    Frost Radar UCaaS 2020

    Forrester Wave UCaaS 2019

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