Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. Our award-winning Customer Service Platform consists of three fully integrated, cloud-based solutions, including an omnichannel and AI-enabled Contact Centre, advanced email and Ticketing and Workforce Management, which are easy to use, quick to set-up and scalable for contact centres of all sizes. Customers can also customise the platform with dozens of third-party integrations available through our Puzzel Marketplace. Puzzel was recognised as a Challenger in the 2019 Gartner Magic Quadrant report for Contact Centre as a Service in Western Europe and ranked in the top three European CCaaS providers for 2020 by Frost & Sullivan. Based in Norway, and with offices across Scandinavia, Europe, the UK and Asia, we work with more than 1,000 customers across 40 different countries, helping businesses to achieve success beyond voice, connected experiences and empowered employees.
Puzzel engineered one of the first cloud-based contact centre solutions and today continues to innovate in the world of customer service. Its award-winning software is used by more than 1,000 businesses across 40 different countries to achieve success beyond voice, connected experiences and empowered employees.
Puzzel supports customer choice. Puzzel Marketplace offers out-of-the-box integrations and upgrades to enhance your customer Puzzel engineered one of the first cloud-based contact centre solutions and today continues to innovate in the world of customer service. Its award-winning software is used by more than 1,000 businesses across 40 different countries to achieve success beyond voice, connected experiences and empowered employees. service system, allowing your Puzzel customer service solution to grow with your business.
The Puzzel platform has continued to grow in popularity because of the many features and modules it offers users. You can see many of these features in the table below that identifies which ones are available in-house and which are from a third party.
Below are some of Puzzel key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
For the complete Puzzel experience, take note of the associated downloadable documents linked below. These documents can be freely downloaded without restriction. They provide additional insights, so be sure to take full advantage of them.
If you’re searching for the location of Puzzel’s support centres and primary DC, the interactive map below is an invaluable resource. Each pin signifies a location of interest; if you’d like to view details concerning a specific location, just click on the respective pin or see below.
Primary DC Support Centre
Finalist at the UK National Innovation Awards – this is just one of the many accolades Puzzel have been proud recipients of. At UCAdvisor, we’re proud to have partnered with such an accomplished brand. See below if you’re interested in finding out what other accolades the company has earned.