Puzzel

Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. Our award-winning Customer Service Platform consists of three fully integrated, cloud-based solutions, including an omnichannel and AI-enabled Contact Centre, advanced email and Ticketing and Workforce Management, which are easy to use, quick to set-up and scalable for contact centres of all sizes. Customers can also customise the platform with dozens of third-party integrations available through our Puzzel Marketplace. Puzzel was recognised as a Challenger in the 2019 Gartner Magic Quadrant report for Contact Centre as a Service in Western Europe and ranked in the top three European CCaaS providers for 2020 by Frost & Sullivan. Based in Norway, and with offices across Scandinavia, Europe, the UK and Asia, we work with more than 1,000 customers across 40 different countries, helping businesses to achieve success beyond voice, connected experiences and empowered employees.

    Highlights

    Puzzel engineered one of the first cloud-based contact centre solutions and today continues to innovate in the world of customer service. Its award-winning software is used by more than 1,000 businesses across 40 different countries to achieve success beyond voice, connected experiences and empowered employees. 

    20+ years
    of heritage

    Cloud-native
    platform

    European player with
    local support

    Traditional and
    innovative channels

    Integrated case management
    and WFM

    60,000+ agents using
    Puzzel every day

    800m+ customer interactions
    handled every year

    Offers out-of-the-box
    integrations and upgrades

    Ranked by Frost & Sullivan
    as Top 3 CCaaS provider

    Customisable
    unified application

    Popular Integrations

    Puzzel supports customer choice. Puzzel Marketplace offers out-of-the-box integrations and upgrades to enhance your customer Puzzel engineered one of the first cloud-based contact centre solutions and today continues to innovate in the world of customer service. Its award-winning software is used by more than 1,000 businesses across 40 different countries to achieve success beyond voice, connected experiences and empowered employees. service system, allowing your Puzzel customer service solution to grow with your business.

    Advanced Features

    The Puzzel platform has continued to grow in popularity because of the many features and modules it offers users. You can see many of these features in the table below that identifies which ones are available in-house and which are from a third party.

    In-House
    3rd Party
    Sold Separately
    WorkForce Management
    WFM
    WorkForce Optimisation
    WFO
    Quality Monitoring
    QM
    Omni Channel
    Gamification
    Dialler/s
    WFM
    WorkForce Management
    WFO
    WorkForce Optimisation
    QM
    Quality Monitoring
    Omni Channel
    Gamification
    Dialler/s
    In-House
    3rd Party
    Sold Separately

    Key Videos

    Below are some of Puzzel key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Contact Centre
    Get Connected 2019 London - Puzzel UK
    Puzzel Salesforce Integration
    Puzzel Microsoft Teams Integration
    Testimonials & Case Studies
    Puzzel Get Connected UK 2018 - Customer Experience Event

    Case Studies

    There are many great things to speak of when it comes to Puzzel. The company has been involved in many success stories since its inception. You can read some of these success stories in the form of case studies. To view any of their case studies, click on any of the links to the left. 

    Key Locations

    If you’re searching for the location of Puzzel’s support centres and primary DC, the interactive map below is an invaluable resource. Each pin signifies a location of interest; if you’d like to view details concerning a specific location, just click on the respective pin or see below. 

    Primary DC Support Centre

    Oslo

    Norway

    London

    UK

    Oslo

    Norway

    Platform Accolades

    Finalist at the UK National Innovation Awards – this is just one of the many accolades Puzzel have been proud recipients of. At UCAdvisor, we’re proud to have partnered with such an accomplished brand. See below if you’re interested in finding out what other accolades the company has earned.

    Cloud Contact Centre Finalist
    Cloud Contact Centre
    Runner – Up
    Customer Interaction Automation

    Independent Industry Analysts

    Gartner 2021 CCaaS

    Forrester Wave CCaaS 2019

    Frost Radar CCaaS 2020

    Send us an email

    info@ucadvisor.com

    Enquiries

    +44 (0)1904 405770

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