For almost half a century, customers have been entrusting Mitel to provide cutting-edge, market-defining communications solutions. For nearly 50 years, Mitel have sat squarely at the forefront of innovation. They provide varied solutions, services, and applications built around a customer and channel-centric approach. Whatever the customer’s needs, their solutions are adaptable. They can be deployed in a multitude of ways providing unrivalled flexibility.
Mitel’s systems have been intelligently designed to provide an intuitive, easy-to-adopt approach. Whatever you need to transform your business and the customer service you offer, Mitel delivers. They offer omni-channel experiences that empower customers to engage with you on their terms while simultaneously optimising your workforce.
Highlights
Mitel Contact Centre is an accomplished communications provider backed by 47 years of experience in the industry. They were named Gartner Quadrant 2020 Challengers and boast 99.99 SLA. You can see a full list of their highlights below, including the fact that they offer both cloud and hybrid solutions.
Over 47 years’ experience in the industry
Gartner Quadrant 2020 Challengers
Offer both Cloudand Hybrid solutions
99.99 SLA
Proprietary technology stack
Global Brand
Strong showing in public sector
Flexible licencing
Robustsecurity standards
Full UKdata residency
Popular Integrations
Mitel Contact Centre has been around far longer than many of our other partner brands, but they’ve remained steadfast in their efforts to remain relevant with the demands of the modern consumer. To that end, the Mitel platform boasts an array of business integration tools and provides seamless support for many popular applications. You can see a list of some of these applications below.
Advanced Features
One of the reasons Mitel has become such a popular platform is that it offers a range of useful advanced features and modules. Many of these features are available in-house, such as performance management and analytics. Others, however, come through a third party, including gamification. You can see all of these features for yourself by looking through the table below.
In-House
3rd Party
Sold Separately
WorkForce Managment
WFMWorkForce Optimisation
WFOQuality Monitoring
QMOmni Channel
Gamification
Diallers/s
WFM
WorkForce Managment
WFO
WorkForce Optimisation
QM
Quality Monitoring
Omni Channel
Gamification
Diallers/s
In-House
3rd Party
Sold Separately
Key Videos 
Below are some of Mitel key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Unified Communications
MiCloud Connect Overview
MiCloud Connect Demo
MiCloud Connect for Admins
Mitel Teamwork
Introducing MiCloud Flex- Enterprise UC Cloud Solution
Google and Mitel Partnership Announcement with Joshua Haslett
MiCloud - Security & Reliability
MiCloud Connect - Activation Experience
MiCloud Connect - Customer Experience
Contact Centre
Why Mitel Contact Center?
4 Mistakes You’re Making in Your CX Strategy - #1 Customer Touchpoints
Testimonials & Case Studies
Case study - Telia and Porvoo : The MiCloud Success in Municipalities
Case Studies
Do you want to find out more about the sorts of things Mitel is engaged with and hear about some of their many success stories? Then the quickest way is to read through their case studies. In the time that Mitel have been operating, they’ve had many successes with past clients. You can read about the projects at length by browsing through the company’s case studies.
Key Downloads
Click on any of the links below to download Mitel resources and documents and stay in the know. These downloads will facilitate your overall experience, helping you to get the most out of the platform.
Corporate & General
Unified Communications
Contact Centre
Upcoming Events
View more >
Key Locations
See where Mitel’s primary DC and support centres are situated on the interactive map above. If you’d to get in touch with any of their data or support centres, you can find the contact details below or by clicking on any of the map pins above.
Primary DC Support Centre
Carrolton(TX)
USA
Chicago
USA
Council Bluff(IA)
USA
New York
USA
London
UK
Melbourne
Australia
Sydney
Australia
London
UK
Arizona
USA
Bangalore
India
Platform Accolades
A company’s ability and performance can often be rated by the accolades they’ve received. Such things are challenging to achieve, so they should indicate just how likely these companies are to keep their promises. When it comes to accolades received, Mitel Contact Centre has had a lot of success. You can find a list of their accolades below.
Best Business Tool 2019
Newsweek
Best Value UCaaS & Hosted PBX
Eastern management Group
Independent Industry Analysts
Gartner 2021 CCaaS
Forrester Wave CCaaS 2019
Frost Radar CCaaS 2020
