For almost half a century, customers have been entrusting Mitel to provide cutting-edge, market-defining communications solutions. For nearly 50 years, Mitel have sat squarely at the forefront of innovation. They provide varied solutions, services, and applications built around a customer and channel-centric approach. Whatever the customer’s needs, their solutions are adaptable. They can be deployed in a multitude of ways providing unrivalled flexibility.
Mitel’s systems have been intelligently designed to provide an intuitive, easy-to-adopt approach. Whatever you need to transform your business and the customer service you offer, Mitel delivers. They offer omni-channel experiences that empower customers to engage with you on their terms while simultaneously optimising your workforce.
Mitel Contact Centre is an accomplished communications provider backed by 47 years of experience in the industry. They were named Gartner Quadrant 2020 Challengers and boast 99.99 SLA. You can see a full list of their highlights below, including the fact that they offer both cloud and hybrid solutions.
Mitel Contact Centre has been around far longer than many of our other partner brands, but they’ve remained steadfast in their efforts to remain relevant with the demands of the modern consumer. To that end, the Mitel platform boasts an array of business integration tools and provides seamless support for many popular applications. You can see a list of some of these applications below.
One of the reasons Mitel has become such a popular platform is that it offers a range of useful advanced features and modules. Many of these features are available in-house, such as performance management and analytics. Others, however, come through a third party, including gamification. You can see all of these features for yourself by looking through the table below.
Below are some of Mitel key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
Click on any of the links below to download Mitel resources and documents and stay in the know. These downloads will facilitate your overall experience, helping you to get the most out of the platform.
See where Mitel’s primary DC and support centres are situated on the interactive map above. If you’d to get in touch with any of their data or support centres, you can find the contact details below or by clicking on any of the map pins above.
Primary DC Support Centre
A company’s ability and performance can often be rated by the accolades they’ve received. Such things are challenging to achieve, so they should indicate just how likely these companies are to keep their promises. When it comes to accolades received, Mitel Contact Centre has had a lot of success. You can find a list of their accolades below.