Fuze Contact Centre

If you’re looking for a reliable global cloud communication platform and collaboration software for enterprises, consider Fuze. With Fuze, you can quickly and easily simplify the complexity of managing your on-premises communications systems. Fuze is the smart choice when it comes to cloud Contact Centre as the platform delivers all the required tools.

Enabling mid-market and larger enterprises, service providers, Fuze offers quite the choice when it comes to Customer Experience platforms. It has brokered partnerships with the leading ‘best in breed’ providers such as Five9 and Nice InContact to work seamlessly with the Fuze Unified Communications offering. By doing this, Fuze ensures that the customer gets the very best experience across the board, and provides extreme flexibility for organisations looking for something specific in the space.

    Highlights

    Fuze has plenty to offer for those looking for a complete platform. If you care about having a feature-rich service, you’ll no doubt be interested in the many highlights we’ve listed below. Such highlights include 24/7 in-house support, real-time network monitoring, and partnerships with leading CCaaS vendors.

    99.999% Contracted
    SLA

    Forrester UCaaS
    leader

    End-to-End
    tech ownership

    Flexible
    Licencing Structure

    Fuze Discover
    Live, real time data & stats

    Proven
    implementation methodology

    24/7
    In-house support

    Frost & Sullivan
    No1 ranked for CX

    Real time
    network monitoring

    Partnerships with
    leading CCaaS vendors

    Popular Integrations

    One of the main benefits of Fuze is that it will save your employees time manually syncing data, performing administrative tasks, and navigating between applications. Below you’ll see a list of the various integrations that Fuze provides with some of the top applications. This is on top of APIs and custom solutions that make Fuze an invaluable tool to utilise.

    Advanced Features

    From workforce management to analytics, it’s understandable that you’ll want to know what advanced features and modules the Fuze platform offers. This information will allow you to plan out how to use the platform effectively for your business. You can see all of Fuze’s advanced features by taking a look below.

    In-House
    3rd Party
    Sold Separately
    WorkForce Managment
    WFM
    WorkForce Optimisation
    WFO
    Quality Monitoring
    QM
    Omni Channel
    Gamification
    Diallers/s
    WFM
    WorkForce Managment
    WFO
    WorkForce Optimisation
    QM
    Quality Monitoring
    Omni Channel
    Gamification
    Diallers/s
    In-House
    3rd Party
    Sold Separately

    Key Videos

    Below are some of Fuze key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Unified Communications
    Fuze Overview Video
    Fuze Calling
    Fuze Hub
    Fuze Meetings
    Fuze Data
    Fuze Real-time Network Monitoring
    Contact Centre
    Fuze Contact Center
    Testimonials & Case Studies
    American Pacific Mortgage - Fuze Testimonial

    Case Studies

    Fuze are actively engaged with clients all over the world, and you can read about some of these engagements in their case studies. You can find these case studies linked below; do a spot of reading before you make your final decision. 

    Key Downloads

    Enjoy the full Fuze user experience – click on any of the associated downloadable links below to view documents that provide invaluable insights, resources, and much more.

    Upcoming Events

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    Key Locations

    View the interactive map above to see exactly where the nearest Fuze data centres and support centres are relative to where you are. Just click on any of the pins to access contact details for each respective centre. 

    Primary DC Support Centre

    Ashburn

    USA

    Boston

    USA

    San Francisco

    USA

    San Jose

    USA

    Amsterdam

    Netherlands

    Frankfurt

    Germany

    London

    UK

    Johannesburg

    South Africa

    Hong Kong

    Hong Kong

    Singapore

    Singapore

    Sydney

    Australia

    São Paulo

    Brazil

    Boston

    USA

    London

    UK

    Sydney

    Australia

    Platform Accolades

    Fuze boasts several outstanding accolades, which should serve to illustrate why they are a company worthy of consideration. For instance, they were named as a Leader in Customer Success at the Frost & Sullivan UCaaS Awards 2020. To see a full list of accolades, see below.

    Leader in 'Customer Value' UCaaS Awards 2020
    Frost & Sullivan
    Globe Leader 2019 UC & Collaboration
    Aradgon Research

    Independent Analyst Reports

    Gartner 2021 CCaaS

    Forrester Wave CCaaS 2019

    Frost Radar CCaaS 2020

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