Content Guru

Founded in 2005, Content Guru are a cloud communications provider based in Bracknell, UK. They provide high-quality contact centre services to businesses in more than 30 countries. Content Guru Contact Centre is an omni-channel contact centre solution with outbound dialler functionality. Content Guru Contact Centre’s cloud-first platform provides agents with unmatched scalability.

Not only that but the Content Guru Contact Centre platform offers unparalleled levels of integration backed by industry-leading artificial intelligence. The platform provides mission-critical customer engagement and a superior experience making it a worthwhile solution for large organisations across the globe.  

    Highlights

    Over the years, Content Guru has grown to become one of the top omni-channel cloud communications providers. To see what makes Content Guru really stand out, why not cast your eye downwards and take a look at some of their many highlights. Such benefits include 99.999 SLA, full UK data residency, and a strong presence in central government.

    CCaaS provider
    for 15+ years

    Gartner Quadrant
    CCaaS Challanger 

    Frost & Sullivan
    CCaaS strong performer

    Frost & Sullivan
    Technology Innovation Winner 2020

    UK
    Global H/O

    99.999
    SLA 

    Strong presence
    in central government

    Native
    CRM included

    Stong Enterprise
    portfolio

    Full UK
    Data Residency

    Popular Integrations

    Content Guru Contact Centre is a highly versatile platform offering a wide variety of integration options for many different applications. You can find a full list below in order to make an informed decision about whether Content Guru Contact Centre is right for your project.

    Advanced Features

    Before committing to a new platform, you must familiarise yourself with all the features and modules said platform offers. Content Guru Contact Centre is able to offer many useful features, while other features are available through a third party. Take a look below to see all of the advanced features this platform offers.

    In-House
    3rd Party
    Sold Separately
    WorkForce Managment
    WFM
    WorkForce Optimisation
    WFO
    Quality Monitoring
    QM)
    Omni Channel
    Gamification
    Diallers/s
    WFM
    WorkForce Managment
    WFO
    WorkForce Optimisation
    QM)
    Quality Monitoring
    Omni Channel
    Gamification
    Diallers/s
    In-House
    3rd Party
    Sold Separately

    Key Videos

    Below are some of Content Guru key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Contact Centre
    Can you lead the crowd with cloud technology?
    storm® DR™: Product overview
    storm® LINK™: Product overview
    storm® SIGN IN™: Product overview
    storm CKS® Product overview
    How does Microsoft Teams integrate with storm®?
    Testimonials & Case Studies
    storm for National Rail Enquiries: Case Study
    storm for Northgate Public Services: Case Study
    storm for UK Power Networks: Case Study
    storm for Sodexo

    Case Studies

    Content Guru Contact Centre have been involved in many success stories over the years, and as a result, the company has received a lot of positive feedback. If you’d like to read some of these stories to find out for yourself why Content Guru Contact Centre is an excellent platform, click on any of the featured case studies. 

    Key Downloads

    You can learn more about the entire Content Guru Contact Centre experience by clicking on any of the download links below. These are associated downloadable documents that are directly linked to Content Guru Contact Centre and provide additional benefits. To view each of the files in more detail, click on the respective links to download them today.

    Corporate & General
    Contact Centre
    Integrations

    Upcoming Events

    View more >

    Key Locations

    If you would like to know where Content Guru Contact Centre’s primary DC and support centres are located, take a look at the above interactive map above. For contact details, simply click on the respective pin or see below for details. 

    Primary DC Support Centre

    San Jose

    USA

    Washington DC

    USA

    Chicago

    USA

    Los Angeles

    USA

    Slough

    UK

    London

    UK

    Manchester

    Germany

    Munich

    Germany

    Amserdam

    Netherlands

    Dublin

    Ireland

    Osaka

    Japan

    Tokyo

    Japan

    San Jose

    USA

    Bracknell

    UK

    Amsterdam

    Netherlands

    Munich

    Germany

    Tokyo

    Japan

    Platform Accolades

    Content Guru have secured many accolades over the years; such accolades should serve to demonstrate why Content Guru are a top partner with whom we’re proud to work. To see these accolades for yourself, simply glance below, here you’ll find such accomplishments as Communications Company of the Year which they won in 2020.

    Communications Company of the Year
    Thames Valley Tech Awards 2020
    WINNER: Best Practices Research 2020 European Contact Centre as a Service Technology Innovation Leadership
    Frost & Sullivan Best Practices Research
    WINNER: NextGen Technology Awards 2020
    Management Today
    WINNER: Featuring on the International Track 200 2020
    Sunday Times
    WINNER: Digital Leadership Award – Customer Experience
    Ventana Research
    WINNER: Cloud Telephony Product of the Year 2019
    COMPUTING CLOUD EXCELLENCE
    WINNER: Vertical Application Solution of the Year
    IT EUROPA AWARDS 2019

    Independent Industry Analysts

    Gartner 2021 CCaaS

    Forrester Wave CCaaS 2019

    Frost Radar CCaaS 2020

    Send us an email

    info@ucadvisor.com

    Enquiries

    +44 (0)1904 405770

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