Quality user experience is a priority for Avaya, who have made sure that their contact centre platform is comfortable to operate. The vendor is driven by an ambition to create effortless, memorable experiences that transform the way people and businesses communicate. With the Avaya cloud-based contact centre, you can provide your agents with the tools to have effortless and seamless interactions with your clients.
Using the Avaya OneCloud CCaaS platform, you can deliver an experience across all devices and touchpoints. With easy, self-service options, customers will benefit from a streamlined journey. And with useful tools like proactive outreach, virtual assistants, biometrics, and more, Avaya have created the best experience imaginable. With the latest AI and machine learning capabilities, the Avaya platform delivers superior performance whenever you need it.
Backed by 40 years’ experience, Avaya is one of the longest-running partners featured by UC Advisor. Their experience with UCaaS and CCaaS solutions is virtually unmatched, and thanks to their vast support network, customers will always receive the best possible experience. Some additional highlights to be aware of can be found listed below.
Despite being around for roughly four decades, Avaya has remained well and truly in touch with modern innovation. The consumer requires seamless integration and expects to be able to combine their favourite applications while enjoying instant synchronisation of data along with automated workflows. With full support for all the popular applications, Avaya has you covered. See below for some of the many applications they support.
Avaya Contact Centre is a top platform as it offers a range of advanced features and modules that can be utilised by your IT team, such as Analytics and Reporting and Workforce Engagement tools. The table below outlines some of these key features in more detail and also provides insight into which are offered in-house and which are delivered by a third party. The following information has been compiled for your convenience.
Below are some of Avaya key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.
If you’re looking for something in particular, you’ll find it below among the various associated downloadable documents we have linked. The resources here will greatly enhance your Avaya Contact Centre experience.
Many potential Avaya Contact Centre clients are interested in where the company’s primary DC and support centre is located. Take a look at our helpful interactive map; each pin represents a centre location. For contact details, see below or click on any of the pins above.
Primary DC Support Centre
Over the last four decades, Avaya is earned a myriad of fantastic accolades, including ‘Digital.com: 15 Best Call Centre Software of 2020’, ‘CUSTOMER Magazine 2020 Contact Center Technology Award’, and ‘Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers’. To see more of Avaya’s many accolades, make sure to cast your eyes downwards.