Avaya

Quality user experience is a priority for Avaya, who have made sure that their contact centre platform is comfortable to operate. The vendor is driven by an ambition to create effortless, memorable experiences that transform the way people and businesses communicate. With the Avaya cloud-based contact centre, you can provide your agents with the tools to have effortless and seamless interactions with your clients.

Using the Avaya OneCloud CCaaS platform, you can deliver an experience across all devices and touchpoints. With easy, self-service options, customers will benefit from a streamlined journey. And with useful tools like proactive outreach, virtual assistants, biometrics, and more, Avaya have created the best experience imaginable. With the latest AI and machine learning capabilities, the Avaya platform delivers superior performance whenever you need it.

    Highlights

    Backed by 40 years’ experience, Avaya is one of the longest-running partners featured by UC Advisor. Their experience with UCaaS and CCaaS solutions is virtually unmatched, and thanks to their vast support network, customers will always receive the best possible experience. Some additional highlights to be aware of can be found listed below.

    40 years' +
    UCaaS experience 

    UCaaS & CCaaS
    offering

    99.99 SLA 

    Vast
    support network

    Huge App & Integration
    Library 

    Open APIs 

    Global
    Coverage 

    Flexible
    Contracting

    Voice UK
    Data Residency 

    Popular Integrations

    Despite being around for roughly four decades, Avaya has remained well and truly in touch with modern innovation. The consumer requires seamless integration and expects to be able to combine their favourite applications while enjoying instant synchronisation of data along with automated workflows. With full support for all the popular applications, Avaya has you covered. See below for some of the many applications they support.

    Advanced Features

    Avaya Contact Centre is a top platform as it offers a range of advanced features and modules that can be utilised by your IT team, such as Analytics and Reporting and Workforce Engagement tools. The table below outlines some of these key features in more detail and also provides insight into which are offered in-house and which are delivered by a third party. The following information has been compiled for your convenience.

    In-House
    3rd Party
    Sold Separately
    WorkForce Managment
    WFM
    WorkForce Optimisation
    WFO
    Quality Monitoring
    QM
    Channel
    Omni
    Analytics
    Gamification
    WFM
    WorkForce Managment
    WFO
    WorkForce Optimisation
    QM
    Quality Monitoring
    Omni
    Channel
    Analytics
    Gamification
    In-House
    3rd Party
    Sold Separately

    Key Videos

    Below are some of Avaya key videos, giving you a helpful overview of the platforms features and capabilities. Please click on the expandable sections below to find out more.

    Unified Communications
    Welcome to Avaya Cloud Office
    Avaya Cloud Office Video Whitepaper: Remote Working
    Avaya Cloud Office Video Whitepaper: Why Avaya and Ring Central?
    Avaya Cloud Office Video Whitepaper: Why Avaya Cloud Office?
    Contact Centre
    The Avaya Remote Contact Center
    Testimonials & Case Studies
    Airtel - Kenya
    Intelcia - Morocco
    Case Study: Niagara College & Avaya

    Case Studies

    During its 40 years of operation, Avaya has enjoyed many success stories and been involved with many exciting projects. You can read about many of these in their case studies which you’ll find linked here for your convenience. 

    Key Downloads

    If you’re looking for something in particular, you’ll find it below among the various associated downloadable documents we have linked. The resources here will greatly enhance your Avaya Contact Centre experience.

    Upcoming Events

    View more >

    Key Locations

    Many potential Avaya Contact Centre clients are interested in where the company’s primary DC and support centre is located. Take a look at our helpful interactive map; each pin represents a centre location. For contact details, see below or click on any of the pins above. 

    Primary DC Support Centre

    Calgary

    Canada

    Denver

    USA

    Guilford

    UK

    Bucharest

    Romania

    Sofia

    Bulgaria

    Platform Accolades

    Over the last four decades, Avaya is earned a myriad of fantastic accolades, including ‘Digital.com: 15 Best Call Centre Software of 2020’, ‘CUSTOMER Magazine 2020 Contact Center Technology Award’, and ‘Industry Wired Magazine: World’s Top 10 Best Contact Center Solution Providers’. To see more of Avaya’s many accolades, make sure to cast your eyes downwards.

    15 Best Call Center Software of 2020
    Digital.com
    Best Practices Awards 2020 -Asia-Pacific Inbound Contact Routing Systems Market Leadership Award
    Frost and Sullivan
    Best Practices Awards 2020 Southeast Asia Contact Center Applications Market Share Leadership Award
    Frost and Sullivan
    Contact Center Technology Award 2020
    CUSTOMER Magazine
    World’s Top 10 Best Contact Center Solution Providers
    Industry Wired Magazine
    Research Globe™ for Intelligent Contact Center, 2020
    The Aragon
    Contact Center Technology Award 2019
    CUSTOMER Magazine

    Industry Analysts

    Gartner CCaaS 2021

    Frost Radar

    Gartner Quad

    Send us an email

    info@ucadvisor.com

    Enquiries

    +44 (0)1904 405770

    Get in Touch

    Contact Us