As a truly global bank, Standard Chartered faces the challenges of securing, consolidating and automating communication channels for a diverse customer base, while driving down the cost of adopting increasingly digital channels. It is critical that the client experience is maintained in every country whether dialogue is managed using AI or at a multiexperience agent desktop. Avaya OneCloud enables Standard Chartered to achieve global, personalized and consistent client service, irrespective of channel, and allows efficient new service planning with consumption-based commercial models.

Website : https://www.sc.com/en/