Vendor : NICE CXone
Industry : Information Technology & Services
Expivia Interaction Marketing Group is a U.S.-based business process outsourcer (BPO) that serves a wide variety of clients, including health-care organizations, financial services companies and professional associations. Expivia’s goal is to build strong, long-term client relation-ships while promoting its customers’ brands.
Expivia is an omnichannel contact centre, supporting interactions via phone, email and chat. The company’s 500+ agents are located at its Erie, Pennsylvania, headquarters and handle up to 30,000 contacts daily.
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